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Description
Outhentik is a video-based customer feedback and reputation management platform built to help businesses capture customer experiences privately before they become public online reviews. The platform allows customers to leave short video feedback and star ratings through a simple browser-based process that requires no app downloads or account creation. Businesses can place QR codes on counters, receipts, tables, or emails to encourage customers to share feedback immediately after their experience. Outhentik’s system routes every submission directly to a private dashboard where businesses can review the content before any public action occurs. Positive reviews can automatically trigger branded Google review invitations and generate authentic video testimonials for marketing purposes. Negative feedback creates an opportunity for businesses to respond directly, resolve issues privately, and improve customer retention before complaints appear publicly. The platform also provides tools for downloading, embedding, and sharing approved customer videos across websites, social media, and advertising campaigns. Outhentik includes multi-location support, reputation dashboards, email collection tools, reporting features, and customer recovery workflows for growing businesses and franchises. The system is designed to reduce review friction by replacing lengthy text reviews with quick video submissions that customers can complete in under a minute. Outhentik helps businesses improve reputation management, customer communication, and social proof generation while maintaining greater control over how customer feedback is handled. The platform is particularly focused on helping businesses transform customer experiences into loyalty-building conversations and marketing assets.
Description
Creating tutorial videos is essential for every software company, yet many find the process tedious and unappealing. Once the user interface undergoes a change, screen recordings quickly lose their relevance, and unfortunately, companies often neglect to update their existing libraries after redesigns.
VideoCrunch revolutionizes this process by treating videos as a form of code. By simply describing a step-by-step process in straightforward terms—like "log in, create an invoice, send it"—a browser-based robot executes those actions on your actual product, capturing each precise click while a human-like AI voice provides narration.
What sets VideoCrunch apart is its unique ability to listen to its own narration, utilizing speech recognition to machine-verify that each spoken word corresponds accurately with the written script (patent pending). This ensures that your tutorials are consistently accurate and reliable.
Because each video is treated as a script rather than a static recording, your library automatically updates whenever your product evolves. Additionally, these scripts serve a dual purpose as an end-to-end regression test suite, ensuring continuous quality assurance. For instance, all 26 tutorials available on salescrunchcrm.com were generated by VideoCrunch automatically, demonstrating its effectiveness.
To get started, your first video is on the house—no credit card required. After that, the subscription is just $49 per month, which includes 50 credits and the flexibility to cancel at any time, making it a risk-free investment in quality content creation.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$97/month
Free Trial
Yes
Free Version
No
Pricing Details
$49/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Outhentik
Founded
2025
Website
www.outhentik.app
Vendor Details
Company Name
SalesCrunchCRM
Founded
2026
Country
United States
Website
salescrunchcrm.com/videocrunch
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
