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Description
Outhentik is a video-based customer feedback and reputation management platform built to help businesses capture customer experiences privately before they become public online reviews. The platform allows customers to leave short video feedback and star ratings through a simple browser-based process that requires no app downloads or account creation. Businesses can place QR codes on counters, receipts, tables, or emails to encourage customers to share feedback immediately after their experience. Outhentik’s system routes every submission directly to a private dashboard where businesses can review the content before any public action occurs. Positive reviews can automatically trigger branded Google review invitations and generate authentic video testimonials for marketing purposes. Negative feedback creates an opportunity for businesses to respond directly, resolve issues privately, and improve customer retention before complaints appear publicly. The platform also provides tools for downloading, embedding, and sharing approved customer videos across websites, social media, and advertising campaigns. Outhentik includes multi-location support, reputation dashboards, email collection tools, reporting features, and customer recovery workflows for growing businesses and franchises. The system is designed to reduce review friction by replacing lengthy text reviews with quick video submissions that customers can complete in under a minute. Outhentik helps businesses improve reputation management, customer communication, and social proof generation while maintaining greater control over how customer feedback is handled. The platform is particularly focused on helping businesses transform customer experiences into loyalty-building conversations and marketing assets.
Description
You're nearing completion on your sales page after dedicating countless hours to crafting an engaging headline, pinpointing customer pain points, and designing an enticing offer. While you lack product-specific testimonials at this moment, you recall an email from Sally that praised your assistance in reaching her goals a few months back. You contemplate retrieving that email to utilize her kind words but hesitate, wondering if it would be appropriate to reach out to her now, so long after her initial compliment. Additionally, if you do decide to contact her, should you request a photo to accompany her testimonial, or would it be better to wait until she responds before asking? Whenever someone shares enthusiastic feedback on your fan page, blog, or via email, you make it a point to either copy-paste their message or take a screenshot and store it in your testimonials folder. By consistently doing this, you will find yourself with a valuable collection of testimonials that highlight various offers and facets of your business, serving as a powerful tool for future marketing efforts.
API Access
Has API
No
API Access
Has API
No
Integrations
WordPress
No
Pricing Details
$97/month
Free Trial
Yes
Free Version
No
Pricing Details
$19 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Outhentik
Founded
2025
Website
www.outhentik.app
Vendor Details
Company Name
Thrive Themes
Founded
2013
Country
Switzerland
Website
thrivethemes.com/ovation/
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Website Optimization Tools
Competitor Analysis
No
Content Management
No
Keyword Research Tools
No
Link Management
No
Performance Metrics
No
Problem Area Alerts
No