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Description
Outhentik is a video-based customer feedback and reputation management platform built to help businesses capture customer experiences privately before they become public online reviews. The platform allows customers to leave short video feedback and star ratings through a simple browser-based process that requires no app downloads or account creation. Businesses can place QR codes on counters, receipts, tables, or emails to encourage customers to share feedback immediately after their experience. Outhentik’s system routes every submission directly to a private dashboard where businesses can review the content before any public action occurs. Positive reviews can automatically trigger branded Google review invitations and generate authentic video testimonials for marketing purposes. Negative feedback creates an opportunity for businesses to respond directly, resolve issues privately, and improve customer retention before complaints appear publicly. The platform also provides tools for downloading, embedding, and sharing approved customer videos across websites, social media, and advertising campaigns. Outhentik includes multi-location support, reputation dashboards, email collection tools, reporting features, and customer recovery workflows for growing businesses and franchises. The system is designed to reduce review friction by replacing lengthy text reviews with quick video submissions that customers can complete in under a minute. Outhentik helps businesses improve reputation management, customer communication, and social proof generation while maintaining greater control over how customer feedback is handled. The platform is particularly focused on helping businesses transform customer experiences into loyalty-building conversations and marketing assets.
Description
Skribe is an advanced digital platform that leverages artificial intelligence to enhance reporting and deposition intelligence, streamlining the process of capturing, transcribing, analyzing, and managing legal testimonies through a contemporary, video-centric approach. The platform allows attorneys to easily record depositions via Zoom or upload pre-existing audio and video files, quickly producing rough transcripts in just minutes with the help of automatic speech recognition, which are seamlessly synced with the corresponding video for straightforward navigation and review. Users have the capability to search through transcripts, pinpoint significant moments, create and distribute video clips via simple links, and utilize AI tools for in-depth analysis of testimonies, summarizing content, and extracting valuable insights that bolster their case strategies. Noteworthy features include Skribe Live for capturing depositions in real time, Skribe Link for recording sessions without needing to be the host, and Skribe Library for efficiently organizing and analyzing archived media files, enhancing overall productivity in legal proceedings. The comprehensive capabilities of Skribe facilitate a more efficient legal workflow, enabling litigators to focus on strategy rather than administrative tasks.
API Access
Has API
No
API Access
Has API
No
Integrations
Zoom
No
Pricing Details
$97/month
Free Trial
Yes
Free Version
No
Pricing Details
$99 per hour
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Outhentik
Founded
2025
Website
www.outhentik.app
Vendor Details
Company Name
Skribe
Country
United States
Website
skribe.ai/
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
