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Description

OttoLearn® Gamified Microlearning™, is the award-winning solution for improving training outcomes and knowledge retention. Otto can help you simplify your training, eliminate knowledge gaps, and ensure long-term retention. Learn more about OttoLearn's benefits and how it can help you get the edge in your online training.

Description

OttoQA is an innovative platform that utilizes artificial intelligence to enhance quality assurance in call centers by streamlining the QA scoring process. It seamlessly integrates with your current QA forms and practices, achieving an impressive 95% accuracy in AI-driven call evaluations without requiring per-seat fees. In less than one minute, OttoQA can analyze calls of various lengths, including those lasting 10 to 15 minutes, and offers valuable insights on coaching agents, assessing sentiment, predicting customer KPIs, and providing comprehensive call summaries. The platform is multilingual, accommodating QA needs in languages such as Spanish, Mandarin, and Hindi. Its features encompass detailed question-level scoring, identifying agent strengths and areas for improvement, along with a distinctive Redo function that allows supervisors to transform poorly handled calls into effective training sessions. Furthermore, OttoQA's pricing model is based on call volume, offering the flexibility of month-to-month arrangements without the burden of long-term commitments, making it a practical choice for businesses looking to enhance their call center operations. This approach not only fosters a culture of continuous improvement but also empowers agents to reach their full potential.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Okta Yes 
OneLogin Yes 
SCORM Cloud Yes 

Integrations

Okta No 
OneLogin No 
SCORM Cloud No 

Pricing Details

$250/month
See our Plans page https://ancillary-proxy.atarimworker.io?url=https%3A%2F%2Fwww.ottolearn.com%2Fmicrolearning-pricing-plans
Free Trial Yes 
Free Version No 

Pricing Details

$805.60/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OttoLearn® Gamified Microlearning™ (a division of Neovation Learning Solutions)

Founded

2012

Country

Canada

Website

ottolearn.com

Vendor Details

Company Name

OttoQA

Founded

2024

Country

United States

Website

www.ottoqa.com

Product Features

Gamification

Badge Management No 
Collaboration Tools No 
Contest Management No 
Feedback Management Yes 
For Call Centers Yes 
For Developers Yes 
For Education Yes 
For Onboarding Yes 
For Sales Yes 
Goal Setting / Tracking Yes 
Leaderboards / Activity Tracking Yes 
Performance Metrics Yes 
Rewards Management No 

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring No 
Corporate / Business No 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning No 
Video Conferencing No 
eCommerce Yes 
eLearning Companies Yes 

Microlearning

Adaptive Learning Yes 
Asynchronous Learning Yes 
Built-In Course Authoring Yes 
Content Library Yes 
Evaluation Management No 
Gamification Yes 
Leaderboards Yes 
Progress Tracking Yes 
Quizzes Yes 
Rewards Management No 

Mobile Learning

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Certification Management Yes 
Content Management Yes 
Corporate / Business Yes 
Employee Training Yes 
Engagement Monitoring Yes 
Gamification Yes 
Media Management Yes 
Skills Tracking Yes 
Social Learning No 
Student Portal Yes 
Synchronous Learning No 
Testing / Assessments Yes 
Training Companies Yes 
Video Conferencing No 
Virtual Classroom No 
eCommerce Yes 

Onboarding

Course Management Yes 
Document Management No 
E-Verify / I-9 Forms No 
Electronic Forms No 
Electronic Signature No 
Employee Handbook Yes 
Employee Portal Yes 
File Management No 
Job Description Management No 
Orientation Management Yes 
Self Service Portal No 
Task Management No 
Tax Forms No 
Training Management Yes 

Training

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation No 
Synchronous Learning No 
Training Companies Yes 
eCommerce Yes 

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