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Description

Ospivia serves as a customizable platform for managing hotel operations, including shift transitions, regular checklists, internal protocols, responsibility assignments, and tracking maintenance concerns. It provides a consolidated view that highlights ongoing tasks, responsible individuals, deadlines, and next steps. Rather than substituting a hotel property management system (PMS), Ospivia enhances it by keeping reservations, payments, availability, and guest information within the PMS framework. During the first 90 days of the pilot, one key workflow will be tailored to align with the hotel’s specific roles, terminology, and approved practices, while also incorporating onboarding, verification processes, and training for the team. This ensures that all staff are well-equipped to utilize the platform effectively.

Description

Encourage Your Guests to Bid for Room Enhancements GUEST EXPERIENCE 1. Pre-Stay Email Notification In the days leading up to their stay, guests receive an automated email that presents them with an opportunity to elevate their stay at your hotel with potential upgrades. 2. Guests Submit Bids for Upgraded Rooms Through a user-friendly slider, guests can submit bids for various room categories. The hotel then evaluates these offers, choosing whether to accept or decline them. If a bid is accepted, the guest enjoys the upgrade for an additional fee, while declined offers leave their original reservation intact. 3. ...And Opt for Additional Services Provide guests with the option to purchase extra services from a tailored menu designed to enhance their overall experience at your establishment. This additional offering adds value to their stay, making it even more memorable.