Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Computer-aided dispatch systems empower dispatchers to manage numerous incidents simultaneously while effectively deploying patrol officers. With an optimized dispatch framework, you can streamline the process of sending out calls, offer timely updates to officers in the field, and earn accolades from clients for your swift response times. Whenever dispatchers or patrol officers have feedback, they can seamlessly add it to the call, complete with time-stamps for accurate record-keeping. In the event of natural disasters, collaboration between security companies becomes essential; therefore, dispatch can integrate multiple agencies or companies into a single call, ensuring that you have all necessary resources at your disposal. Furthermore, you can effortlessly attach documents, including photos, to the call; these images will be included in the PDFs of closed cases and can be configured to show up in both automated and manual activity reports. If you encounter a person or vehicle related to your service call—whether from your existing records or as a new entry—you can conveniently link them to the call, enhancing the overall efficiency and accuracy of the dispatch process. This interconnectivity not only aids in real-time decision-making but also facilitates better communication among all parties involved.

Description

Upper Route Planner is a delivery operations platform that helps businesses plan routes, dispatch drivers, track deliveries, manage fleets, and communicate with customers from one system. It is designed for teams that want to replace spreadsheets, disconnected dispatch tools, and multiple dashboards with a single operating system for route-based work. The platform supports route optimization, driver mobile workflows, proof of delivery, live tracking, stop notifications, analytics, APIs, and integrations with ecommerce, CRM, telematics, and finance tools. Upper Crew gives multi-vehicle teams a central workspace for planning routes, assigning stops, monitoring drivers, and managing customer-facing delivery activity. The Customer Notifications Suite helps reduce “where is my driver” calls by sending branded tracking pages, live ETAs, geofenced updates, delivery confirmations, and alerts by SMS, email, or WhatsApp. AI Dispatcher helps automate sequencing, rerouting, driver matching, service-time learning, workload balancing, and capacity-aware planning. Upper Fleet connects vehicle records, fuel card data, inspections, maintenance schedules, telematics, and route-linked reporting so teams can understand operational cost more clearly. The platform serves industries such as waste hauling, distribution, medical courier, catering, HVAC, field service, parts delivery, beverage, landscaping, and many other stop-based operations. By connecting every route, driver, vehicle, customer, and delivery event, Upper Route Planner helps businesses improve dispatch speed, route accuracy, delivery visibility, and fleet performance.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Airtable No 
Asana No 
Cognito Forms No 
Google Analytics No 
Google Calendar No 
Google Contacts No 
Google Drive No 
Google Maps No 
Google Sheets No 
Gravity Forms No 
Microsoft Excel No 
Microsoft Outlook No 
OpenCart No 
PrestaShop No 
SQL Server No 
Smartsheet No 
Squarespace No 
WooCommerce No 
Zoho CRM No 
mybizzmail No 

Integrations

Airtable Yes 
Asana Yes 
Cognito Forms Yes 
Google Analytics Yes 
Google Calendar Yes 
Google Contacts Yes 
Google Drive Yes 
Google Maps Yes 
Google Sheets Yes 
Gravity Forms Yes 
Microsoft Excel Yes 
Microsoft Outlook Yes 
OpenCart Yes 
PrestaShop Yes 
SQL Server Yes 
Smartsheet Yes 
Squarespace Yes 
WooCommerce Yes 
Zoho CRM Yes 
mybizzmail Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Kerkton Security Technologies

Founded

2016

Country

United States

Website

www.kerkton.com/computer-aided-dispatch

Vendor Details

Company Name

Upper Inc.

Country

Canada

Website

www.upperinc.com

Product Features

Physical Security

Checkpoint Tracking No 
Customer Management No 
Data Collection Yes 
Event Management Yes 
Incident Management Yes 
Investigation Management Yes 
Multiple Alarm Queues Yes 

Product Features

Food Delivery

Delivery Tracking No 
Dispatch Management Yes 
For Restaurants No 
Gift Card Management No 
Menu Management No 
Online Ordering No 
Order Management No 
Routing No 
Sales Trend Analysis No 
Supports Loyalty Program No 

Route Planning

Capacity Planning No 
Drag & Drop Scheduling No 
Driver Management Yes 
Emergency Dispatch No 
GPS Tracking No 
Performance Metrics No 
Route Costing No 
Territory Management No 

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