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Average Ratings 2 Ratings

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support

Description

Orderwave transcends the conventional Order Management System (OMS) by serving as an all-encompassing middleware for e-commerce. Positioned at the heart of your digital infrastructure, it streamlines complex business regulations, distributes essential data to various applications, and ensures seamless access to critical insights necessary for today’s online enterprises. Its event-driven architecture empowers you to integrate your unique business rules across orders, inventory, products, payments, or any relevant aspect at every stage of your e-commerce workflow. Since a one-size-fits-all OMS rarely meets the diverse needs of every business, it is essential that your OMS aligns perfectly with your specific operational criteria. Orderwave excels in this aspect, acting as a sophisticated e-commerce middleware solution. With our specially designed rules engine, implementing your business rules becomes a straightforward process that requires no coding expertise, making it accessible for teams of all technical backgrounds. This innovative approach not only enhances efficiency but also allows for rapid adaptation to changing business needs.

Description

For ecommerce retailers, shipment data only matters if it leads to the right customer or operational response. WISMOlabs brings order details, carrier activity, timing, customer context, and retailer-defined policies together before choosing what happens next. Depending on the situation, the platform can send or suppress an email or SMS update, change a branded tracking page, trigger a webhook, or route work into another system. The result is more than package tracking. CX, support, and ecommerce operations teams receive live delivery visibility, exception handling, analytics, configurable communications, returns management, and delivery-aware review orchestration in one post-purchase platform. Typical customers report 70-90% fewer "Where is my order?" inquiries. WISMOlabs fits brands processing roughly 500-20,000 or more monthly shipments and connects with Shopify, BigCommerce, WooCommerce, and Magento, as well as API-based and custom implementations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Commerce No 
BigCommerce No 
Foursixty No 
Fulfillment.com Yes 
Klaviyo No 
Magento No 
Salesforce No 
Shopify No 
Shopify Plus No 
WooCommerce No 

Integrations

Adobe Commerce Yes 
BigCommerce Yes 
Foursixty Yes 
Fulfillment.com No 
Klaviyo Yes 
Magento Yes 
Salesforce Yes 
Shopify Yes 
Shopify Plus Yes 
WooCommerce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DRG Intelligent Computer Concepts

Website

www.orderwave.com

Vendor Details

Company Name

WISMOlabs

Founded

2018

Country

United States

Website

wismolabs.com

Product Features

Order Entry

Back Order Management No 
Customer Database Yes 
Inventory Management Yes 
Order Fulfillment Yes 
Order Management Yes 
Real Time Order Entry Yes 
Remote Order Entry No 
Shipping Management Yes 
Warehouse Management Yes 

Warehouse Management

3PL Management Yes 
Barcoding / RFID Yes 
Category Customization No 
Channel Management No 
Demand Planning No 
Inventory Management Yes 
Location Control No 
Order Management Yes 
Purchasing No 
Quality Control No 
Receiving / Putaway Management No 
Returns Management Yes 
Shipping Management Yes 

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

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