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ease
features
design
support

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Write a Review

Description

OrchestraCMS, developed by Bridgeline, stands out as the sole content and digital experience platform that is entirely native to Salesforce. This innovative platform enables Salesforce users to craft engaging digital experiences tailored for customers, partners, and employees, seamlessly merging content with business data, processes, and applications across various channels and devices. Its intuitive personalization engine functions as a single source of truth for communication, ensuring that the right information reaches the appropriate individuals at the optimal time, regardless of the device or channel used. By harnessing the robust Salesforce infrastructure, including its security model, data, applications, workflows, and other processes, OrchestraCMS eliminates any additional costs associated with these resources. Moreover, any asset within the Salesforce environment is automatically identified and can be utilized as content. The extensive suite of APIs provided by OrchestraCMS empowers the development of customized solutions, facilitates third-party integrations, and drives digital transformation efforts on the Salesforce platform, making it an invaluable tool for businesses aiming to enhance their digital presence. This comprehensive approach not only improves user engagement but also optimizes operational efficiency.

Description

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
5X No 
Backstory No 
Call Optix No 
Daisee No 
Data Virtuality No 
Easyflow No 
ExecVision No 
FetchIt No 
Gong No 
Google Cloud Contact Center AI No 
Jiminny No 
Leexi No 
Microsoft Dynamics 365 No 
Outdoo AI No 
Peopleware No 
Salesforce Agentforce Service No 
ServiceNow No 
Stackreaction No 

Integrations

Salesforce Yes 
5X Yes 
Backstory Yes 
Call Optix Yes 
Daisee Yes 
Data Virtuality Yes 
Easyflow Yes 
ExecVision Yes 
FetchIt Yes 
Gong Yes 
Google Cloud Contact Center AI Yes 
Jiminny Yes 
Leexi Yes 
Microsoft Dynamics 365 Yes 
Outdoo AI Yes 
Peopleware Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Stackreaction Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Stantive Technologies Group

Website

www.stantive.com

Vendor Details

Company Name

Vonage

Founded

2001

Country

United States

Website

www.vonage.com/contact-centers/

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control No 
Video Content Yes 
Website Management Yes 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging Yes 
Blogs Yes 
Calendar Yes 
Content Modeling Yes 
Digital Asset Management No 
File Sharing No 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS Yes 
Knowledge Base Yes 
Performance Monitoring Yes 
Personalization / Segmentation Yes 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates Yes 
User Management / Permissions Yes 
Version Control No 
Wiki Yes 
Workflow Management Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording Yes 
Screen Activity Recording No 
Video Call Recording No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management No 
Text Analysis Yes 
Trend Analysis No 

Inside Sales

Auto-Dialing Yes 
Call List Management No 
Call Recording Yes 
Campaign Management Yes 
Dashboard Yes 
Data Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Scoring No 
Performance Management No 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization No 
Voice Mail Yes 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Alternatives

Alternatives