Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Orchestra serves as a system designed to identify responsibilities for agencies and team leaders. By integrating with Slack, it seamlessly pulls commitments from discussions and monitors various aspects such as whether the commitments have designated owners, if their ownership is diminishing, and if any tasks are failing without notice.
In contrast to traditional task managers, Orchestra does not require manual input for tasks; instead, it analyzes past activities to gather information. Unlike CRMs, which focus on relationship management, Orchestra emphasizes the tracking of accountability.
Some of its key features include the detection of unassigned tasks, scoring for ownership drift, monitoring the lifecycle of ownership, issuing alerts for at-risk commitments, maintaining conversation threads at the client level, and correlating commitments across different channels. Additionally, its innovative approach ensures that teams stay aligned and accountable, fostering a more effective workflow.
Description
Qmatic Orchestra 7 provides a solution for any need, whether it's a system to manage queues or a robust platform to manage customer journeys across multiple channels. Orchestra 7 allows you to offer mobile tickets and online appointment bookings. Orchestra 7 will take care of your visitors before they arrive. You can allow check-in at your premises via a self service kiosk, a reception, or both. Let your visitor choose which option they prefer. Orchestra 7 allows you to reach out to your customers and get feedback after the visit is over. Orchestra 7's modular design allows you to tailor it to your needs in terms of functionality, number and user count. Orchestra is flexible enough to adapt to your changing needs.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Calabrio Workforce Management
No
Cisco Webex
No
EPIC HRMS
No
Microsoft Dynamics 365
No
Microsoft Outlook
No
Microsoft Power BI
No
Microsoft Teams
No
Oracle Siebel CRM
No
Qlik Cloud Analytics
No
Salesforce
No
Integrations
Calabrio Workforce Management
Yes
Cisco Webex
Yes
EPIC HRMS
Yes
Microsoft Dynamics 365
Yes
Microsoft Outlook
Yes
Microsoft Power BI
Yes
Microsoft Teams
Yes
Oracle Siebel CRM
Yes
Qlik Cloud Analytics
Yes
Salesforce
Yes
Pricing Details
$29/month/user
Free Trial
Yes
Free Version
No
Pricing Details
Upon request
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Orchestra
Founded
2026
Country
United States
Website
useorchestra.app
Vendor Details
Company Name
Qmatic
Founded
1981
Country
Sweden
Website
www.qmatic.com/products/orchestra/
Product Features
Product Features
Queue Management
Appointment Scheduling
Yes
Calendar
Yes
Communication Tools
Yes
Contactless
Yes
Customer Surveys
Yes
Dashboard
Yes
For Banks
Yes
For Government
Yes
For Healthcare
Yes
For Restaurants
Yes
For Retail
Yes
SMS Marketing
Yes
Supports Multiple Counters
Yes
Virtual Queue
Yes