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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Orchestra serves as a system designed to identify responsibilities for agencies and team leaders. By integrating with Slack, it seamlessly pulls commitments from discussions and monitors various aspects such as whether the commitments have designated owners, if their ownership is diminishing, and if any tasks are failing without notice. In contrast to traditional task managers, Orchestra does not require manual input for tasks; instead, it analyzes past activities to gather information. Unlike CRMs, which focus on relationship management, Orchestra emphasizes the tracking of accountability. Some of its key features include the detection of unassigned tasks, scoring for ownership drift, monitoring the lifecycle of ownership, issuing alerts for at-risk commitments, maintaining conversation threads at the client level, and correlating commitments across different channels. Additionally, its innovative approach ensures that teams stay aligned and accountable, fostering a more effective workflow.

Description

Qmatic Orchestra 7 provides a solution for any need, whether it's a system to manage queues or a robust platform to manage customer journeys across multiple channels. Orchestra 7 allows you to offer mobile tickets and online appointment bookings. Orchestra 7 will take care of your visitors before they arrive. You can allow check-in at your premises via a self service kiosk, a reception, or both. Let your visitor choose which option they prefer. Orchestra 7 allows you to reach out to your customers and get feedback after the visit is over. Orchestra 7's modular design allows you to tailor it to your needs in terms of functionality, number and user count. Orchestra is flexible enough to adapt to your changing needs.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

No images available

Screenshots View All

Integrations

Calabrio Workforce Management No 
Cisco Webex No 
EPIC HRMS No 
Microsoft Dynamics 365 No 
Microsoft Outlook No 
Microsoft Power BI No 
Microsoft Teams No 
Oracle Siebel CRM No 
Qlik Cloud Analytics No 
Salesforce No 
Slack Yes 
Tableau No 
WhatsApp No 

Integrations

Calabrio Workforce Management Yes 
Cisco Webex Yes 
EPIC HRMS Yes 
Microsoft Dynamics 365 Yes 
Microsoft Outlook Yes 
Microsoft Power BI Yes 
Microsoft Teams Yes 
Oracle Siebel CRM Yes 
Qlik Cloud Analytics Yes 
Salesforce Yes 
Slack No 
Tableau Yes 
WhatsApp Yes 

Pricing Details

$29/month/user
Free Trial Yes 
Free Version No 

Pricing Details

Upon request
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Orchestra

Founded

2026

Country

United States

Website

useorchestra.app

Vendor Details

Company Name

Qmatic

Founded

1981

Country

Sweden

Website

www.qmatic.com/products/orchestra/

Product Features

Product Features

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys Yes 
Dashboard Yes 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants Yes 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Alternatives

Alternatives