Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Top organizations around the globe leverage Siebel CRM to fulfill their digital transformation objectives. As a vital element of Oracle's CX product suite, Siebel CRM boasts an extensive product development plan. It is specifically designed to enhance visibility in sales pipelines, boost sales efficiency, and improve overall financial performance, while facilitating information sharing among teams. Oracle’s Siebel Sales seamlessly integrates with the full suite of Siebel products, allowing for adaptable, staged implementations that cater to the evolving needs of growing enterprises. Furthermore, Oracle’s Siebel Campaign Management and Dialogue Manager simplify the processes of planning, executing, and budgeting tailored, permission-based marketing campaigns. These tools offer comprehensive workflow and collaboration features for both campaign approval and execution, alongside financial modeling that helps optimize the distribution of marketing funds, culminating in a marketing command center that enables the monitoring of campaigns throughout the organization. Ultimately, Siebel CRM positions companies for success in an increasingly digital landscape.
Description
Oracle Social Cloud Service is a comprehensive tool designed to enhance and expand your interactions with customers across various social media platforms. This service combines four top-tier components of social relationship management—social listening, social analytics, social engagement, and social publishing—into a single cohesive interface, resulting in the most thorough social relationship management solution currently available. To utilize this service effectively, users must possess an Oracle Identity Cloud Service account with the appropriate permissions, such as being an Identity Domain Administrator or Application Administrator. Furthermore, an account for Oracle Social Cloud Service with administrative privileges is necessary for setting up federated authentication alongside the Oracle Social Cloud Service itself. In order to facilitate provisioning, it is essential to have the client credentials, including the client ID and client secret, along with the necessary API access permissions to ensure proper authentication with the REST APIs of Oracle Social Cloud Service. This integration enables organizations to streamline their social media management processes and optimize customer engagement strategies.
API Access
Has API
No
API Access
Has API
No
Integrations
AscentialTest
Yes
BNM360
Yes
BySide
Yes
CLEAN_Data
Yes
Clonetab
Yes
CorralData
Yes
Cyber360
Yes
Expertflow Contact Center
Yes
HintEd
Yes
IBM InfoSphere Optim Data Privacy
Yes
Integrations
AscentialTest
No
BNM360
No
BySide
No
CLEAN_Data
No
Clonetab
No
CorralData
No
Cyber360
No
Expertflow Contact Center
No
HintEd
No
IBM InfoSphere Optim Data Privacy
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Contact Oracle for pricing details.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/applications/siebel/
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
No
Task Management
Yes
Territory Management
Yes
Partner Relationship Management (PRM)
Asset Management
No
Business Plans
No
Channel Marketing Automation
No
Collaboration Tools
No
Compliance Management
No
Deal Management
No
Deal Registration
No
Lead Generation
No
Lead Sharing
No
Partner Onboarding
No
Partner Portal
No
Performance Metrics
No
Rewards Programs
No
Workflow Management
No
Product Features
Social Selling
Automated Publishing
No
Compliance Management
No
Content Discovery
No
Content Management
No
Employee Advocacy
No
Gamification
No
Lead Engagement
Yes
Performance Metrics
No
Pre-Approved Content Library
Yes
Single Sign On
No
Social Media Monitoring
No