Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Intelligent Advisor empowers service agents to provide accurate and tailored guidance to every customer. This innovative decision automation tool enables business users to set up rules, ensuring that the advice given is consistent and clear, thereby enhancing the efficiency and personalization of customer service. It allows customers to independently tackle both straightforward and intricate problems. By employing intelligent online interviews, users receive customized advice suited to their individual needs. Business users are empowered to configure this advice seamlessly, using either a web browser or a desktop development application. Additionally, it allows these users to create and oversee rules without needing to involve a programmer. With the ability to easily develop and implement decision-making services directly in a web browser, there is no requirement for installing or managing a separate desktop tool. Furthermore, this solution centralizes the unique application logic, making it simple to share decision-making rules with all relevant stakeholders. In this way, Oracle Intelligent Advisor not only enhances service efficiency but also fosters collaboration among teams.
Description
myConcerto is a comprehensive, insight-focused platform that harnesses the capabilities of innovative SAP technologies alongside Accenture’s extensive industry knowledge to drive remarkable business results. This platform embodies the cutting-edge ideas from Accenture regarding industry advancements, technological innovation, and strategic insights, enabling organizations to evolve into intelligent enterprises. The process begins with design thinking, aimed at pinpointing particular business obstacles and unique advantages, followed by intelligent diagnostics that evaluate existing systems, processes, data, and architecture in comparison to top industry standards. This thorough evaluation culminates in a tailored, data-centric business case and strategic roadmap designed to accelerate value realization. Additionally, myConcerto facilitates the establishment of the transformation program environment and equips clients with our preconfigured solutions to support agile, ongoing delivery, all driven by Accenture's myWizard technology. By integrating these elements, myConcerto empowers companies to navigate their digital transformation journeys more effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Acrobat
No
Microsoft 365
No
Oracle Cloud CX
Yes
Oracle Cloud Infrastructure
No
Oracle Knowledge Management
Yes
Oracle Service
Yes
SAP Cloud Platform
No
Salesforce
No
Workday HCM
No
Integrations
Adobe Acrobat
Yes
Microsoft 365
Yes
Oracle Cloud CX
No
Oracle Cloud Infrastructure
Yes
Oracle Knowledge Management
No
Oracle Service
No
SAP Cloud Platform
Yes
Salesforce
Yes
Workday HCM
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/cx/service/intelligent-advisor/
Vendor Details
Company Name
Accenture
Founded
1989
Country
Ireland
Website
www.accenture.com/us-en/services/technology/myconcerto
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
No
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No
Product Features
Decision Support
Application Development
No
Budgeting & Forecasting
No
Data Analysis
No
Decision Tree Analysis
No
Monte Carlo Simulation
No
Performance Metrics
No
Rules-Based Workflow
No
Sensitivity Analysis
No
Thematic Mapping
No
Version Control
No
Strategic Planning
Budgeting & Forecasting
No
Dashboard
No
Goal Setting / Tracking
No
Idea Management
No
KPIs
No
Modeling & Simulation
No
Roadmapping
No
Scenario Planning
No
Scorecards
No