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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

The Oracle Enterprise Session Border Controller (E-SBC) delivers top-tier security and scalability for real-time communications across enterprise networks. It integrates easily with both on-premises and cloud-based SIP services, offering robust protections against threats such as DDoS attacks and fraud. With its flexible deployment options and ability to handle complex protocol issues, Oracle's E-SBC ensures high availability, business continuity, and optimized performance across your communication systems. Its comprehensive monitoring tools enable proactive troubleshooting, ensuring that your communications remain reliable and secure.

Description

Zoom Contact Center is an all-inclusive Contact Center as a Service (CCaaS) solution that leverages Zoom's robust unified communications platform, enabling organizations of any size to enhance customer support and engagement effectively. The CX platform from Zoom incorporates advanced features such as smart multi-channel routing, an AI-driven virtual assistant, user-friendly no-code IVR and bot workflows, and workforce engagement tools, alongside comprehensive analytics, seamless integrations, and much more, all within the intuitive Zoom application. By utilizing Zoom's capabilities, businesses can provide rapid, effective, and highly tailored customer interactions, which leads to enhanced agent efficiency and improved overall business performance. Furthermore, the platform supports various channels, including voice, web chat, and mobile SMS, while offering essential functions like session routing, queuing, and speech analytics, among others. With tools for comprehensive session management, administrative oversight, and detailed reporting, organizations can optimize their customer service operations for greater success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Eleveo No 
Flip No 
Zoom No 
Zoom Workplace No 

Integrations

Eleveo Yes 
Flip Yes 
Zoom Yes 
Zoom Workplace Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$69 per agent per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/communications/enterprise/session-border-controller/

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/contact-center/

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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