Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Create a smart enterprise by leveraging ready-to-use artificial intelligence, cloud applications driven by data, and a robust range of infrastructure and cloud platform services. Oracle's AI solutions empower organizations to streamline operations, foster innovation, and enhance decision-making securely. Learn how to navigate common development challenges and speed up your journey toward establishing an AI-enhanced enterprise. According to a global report from Oracle and the Enterprise Strategy Group, advancements in AI, the Internet of Things (IoT), blockchain technology, and chatbots are significantly enhancing automation, improving process efficiencies, and ensuring business continuity. Harness the power of AI to optimize your business and IT functions. By utilizing Oracle Cloud applications and platform along with the Oracle Autonomous Database, all operating on Oracle’s Gen 2 Cloud, you can accelerate automation, reduce human errors, and gain deeper insights into your business operations. This holistic approach will not only transform your enterprise but also position it for future advancements.

Description

Oracle Social Cloud Service is a comprehensive tool designed to enhance and expand your interactions with customers across various social media platforms. This service combines four top-tier components of social relationship management—social listening, social analytics, social engagement, and social publishing—into a single cohesive interface, resulting in the most thorough social relationship management solution currently available. To utilize this service effectively, users must possess an Oracle Identity Cloud Service account with the appropriate permissions, such as being an Identity Domain Administrator or Application Administrator. Furthermore, an account for Oracle Social Cloud Service with administrative privileges is necessary for setting up federated authentication alongside the Oracle Social Cloud Service itself. In order to facilitate provisioning, it is essential to have the client credentials, including the client ID and client secret, along with the necessary API access permissions to ensure proper authentication with the REST APIs of Oracle Social Cloud Service. This integration enables organizations to streamline their social media management processes and optimize customer engagement strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AI Squared Yes 
Dovetail Software Yes 
Mobile2CRM Yes 
Oracle Cloud Infrastructure Yes 
Oracle Database Yes 
TSM Yes 

Integrations

AI Squared No 
Dovetail Software No 
Mobile2CRM No 
Oracle Cloud Infrastructure No 
Oracle Database No 
TSM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact Oracle for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/artificial-intelligence/

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

docs.oracle.com/en/cloud/paas/identity-cloud/idcsc/oraclesocialcloudservice.html

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Social Selling

Automated Publishing No 
Compliance Management No 
Content Discovery No 
Content Management No 
Employee Advocacy No 
Gamification No 
Lead Engagement Yes 
Performance Metrics No 
Pre-Approved Content Library Yes 
Single Sign On No 
Social Media Monitoring No 

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