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features
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support

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Description

Oracle AI Agent Studio is an all-encompassing platform integrated within the Oracle Fusion Cloud Applications Suite, designed for customers and partners to develop, enhance, deploy, and oversee AI agents and their teams throughout the organization. Offered at no extra charge, this studio features user-friendly tools such as advanced testing capabilities, thorough validation processes, and inherent security measures, which support the tailoring of AI agents to meet intricate business demands and boost efficiency. Among its notable attributes are a library of agent templates with readily available models and natural language prompts tailored for diverse business situations, the orchestration of agent teams to synchronize efforts between multiple agents and human collaborators on complex projects, as well as agent extensibility that enables the customization of more than 50 pre-packaged Oracle Fusion Applications AI agents by incorporating documents, tools, prompts, or APIs to fulfill specific industry and business needs. Furthermore, the platform not only simplifies the creation of AI solutions but also empowers organizations to adapt swiftly to evolving market conditions and customer expectations.

Description

Teneo.AI is a market-leading agentic AI platform built to fully automate enterprise customer service. It delivers intelligent AI agents that manage voice and digital interactions with up to 99% resolution accuracy. Designed for speed, Teneo enables organizations to launch pilots in weeks and reach production rapidly. The platform supports omnichannel engagement across voice, chat, apps, and email from a single environment. Voice AI capabilities allow enterprises to handle millions of interactions every month without service disruption. Teneo integrates easily with existing contact center and enterprise systems through open APIs. Built-in analytics provide actionable insights to continuously optimize performance. Enterprise-grade security and governance ensure compliance with internal and regulatory requirements. Organizations achieve significant cost savings while improving first-contact resolution and CSAT. Teneo helps enterprises progress from automation to fully agentless customer service operations.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Llama Yes 
Amazon Connect No 
Azure OpenAI Service No 
Claude No 
Cohere Yes 
DeepSeek No 
Genesys Cloud CX No 
Google No 
Grok No 
HubSpot CRM No 
Mistral AI No 
OpenAI No 
Oracle Fusion Cloud ERP Yes 
Salesforce No 
ServiceNow No 
Twilio No 
Vonage Business No 
Workday Extend No 
Zendesk No 
Zoom No 

Integrations

Llama Yes 
Amazon Connect Yes 
Azure OpenAI Service Yes 
Claude Yes 
Cohere No 
DeepSeek Yes 
Genesys Cloud CX Yes 
Google Yes 
Grok Yes 
HubSpot CRM Yes 
Mistral AI Yes 
OpenAI Yes 
Oracle Fusion Cloud ERP No 
Salesforce Yes 
ServiceNow Yes 
Twilio Yes 
Vonage Business Yes 
Workday Extend Yes 
Zendesk Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/applications/fusion-ai/ai-agents/

Vendor Details

Company Name

Teneo.AI

Country

Sweden

Website

www.teneo.ai/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant Yes 

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Alternatives

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