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features
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support

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Description

Oracle AI Agent Studio is an all-encompassing platform integrated within the Oracle Fusion Cloud Applications Suite, designed for customers and partners to develop, enhance, deploy, and oversee AI agents and their teams throughout the organization. Offered at no extra charge, this studio features user-friendly tools such as advanced testing capabilities, thorough validation processes, and inherent security measures, which support the tailoring of AI agents to meet intricate business demands and boost efficiency. Among its notable attributes are a library of agent templates with readily available models and natural language prompts tailored for diverse business situations, the orchestration of agent teams to synchronize efforts between multiple agents and human collaborators on complex projects, as well as agent extensibility that enables the customization of more than 50 pre-packaged Oracle Fusion Applications AI agents by incorporating documents, tools, prompts, or APIs to fulfill specific industry and business needs. Furthermore, the platform not only simplifies the creation of AI solutions but also empowers organizations to adapt swiftly to evolving market conditions and customer expectations.

Description

Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Bchex Yes 
Cohere Yes 
Llama Yes 
My DSO Manager Yes 
Oracle Fusion Cloud EPM Yes 
Oracle Fusion Cloud ERP Yes 
Oracle Service No 

Integrations

Bchex No 
Cohere No 
Llama No 
My DSO Manager No 
Oracle Fusion Cloud EPM No 
Oracle Fusion Cloud ERP No 
Oracle Service Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/applications/fusion-ai/ai-agents/

Vendor Details

Company Name

Oracle

Country

United States

Website

docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Product Features

Alternatives

Alternatives