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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

We offer a tailored TV package designed to cater to your specific requirements, whether you want to showcase thrilling sports events for your customers or keep your staff informed with the latest news. Optimum Business Value brings you an extensive selection of channels, including family-friendly options and premium content, all at a competitive price. Our offerings feature popular networks such as CNN, Food Network, and Disney Channel, along with exclusive channels available through Optimum. To enhance the experience of those waiting, our package includes engaging kids' shows and entertainment options alongside timely news and international updates. With channels like ESPN, Cooking Channel, and Discovery Family Channel, you can ensure your clients are entertained and informed during their time with you. This comprehensive package not only promotes engagement but also creates a welcoming atmosphere for everyone involved.

Description

Streamline repetitive tasks to enable teams to concentrate on valuable activities that enhance employee morale and elevate productivity levels. Transition from long wait times to a round-the-clock customer service system that assists agents in their daily operations. Revamp obsolete systems with innovative, engaging, and proactive conversational AI that effectively converts interactions into successful outcomes. Seamlessly alternate between text, voice, email, and additional channels to engage with customers through their preferred medium. Our ready-to-use solutions allow for the swift deployment of chatbots and voicebots within hours, requiring no coding skills. Backed by over ten years of expertise in developing dependable solutions that leverage the latest advancements in conversational AI, our offerings are versatile and adaptable. You have the option to utilize your own data or to build bots with our tailored templates designed for various sectors, such as retail, banking, and healthcare. Evaluate the effectiveness of your bots in real time through a user-friendly dashboard that monitors interactions across all communication platforms, ensuring continuous improvement and customer satisfaction. This holistic approach not only increases efficiency but also fosters a more engaging customer experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Android TV Yes 
Apple tvOS Yes 
Chatra No 
Facebook No 
Facebook Messenger No 
Kayako No 
LinkedIn No 
Olark No 
Salesforce No 
Skype No 
Slack No 
Twilio No 
WhatsApp No 
X (Twitter) No 

Integrations

Android TV No 
Apple tvOS No 
Chatra Yes 
Facebook Yes 
Facebook Messenger Yes 
Kayako Yes 
LinkedIn Yes 
Olark Yes 
Salesforce Yes 
Skype Yes 
Slack Yes 
Twilio Yes 
WhatsApp Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Optimum Business

Country

United States

Website

www.optimum.com/business/business-tv

Vendor Details

Company Name

Augustus

Founded

2012

Country

United States

Website

satisfaction.ai/

Product Features

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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