Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Optimove, the most trusted Relationship Marketing Hub, empowers CRM Marketers to manage large-scale customer-driven journeys. Optimove automatically uncovers customer engagement opportunities and orchestrates self-optimizing customer experiences. It also accurately measures the incremental effect of all marketing interactions. Optimove helps brands like Penn National, JD Sports and Dollar Shave Club increase customer loyalty, retention and lifetime value.

Description

Patch Retention serves as a comprehensive platform aimed at enhancing customer retention through a variety of tools that foster engagement and loyalty among clients. Among its offerings are automated customer journeys, marketing via email and SMS, a chat widget for fluid communication, as well as analytics and insights that help businesses navigate customer interactions. Additionally, it features referral programs and customer segmentation capabilities that empower companies to send personalized communications and analyze customer behavior more effectively. An important aspect of Patch Retention is its RFM (Recency, Frequency, Monetary) analysis, which equips businesses with the ability to gain in-depth insights into their customer demographics, allowing for finely tuned retention strategies. By combining these functionalities, Patch Retention focuses on increasing customer loyalty, minimizing churn, and paving the way for sustained business growth. This holistic approach not only fosters a stronger connection between companies and their customers but also encourages a proactive stance in addressing customer needs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3radical Voco Yes 
Airship Yes 
Attentive Yes 
Extole Yes 
Kleene Yes 
ROLLER No 
Taxi for Email Yes 
VenueSumo No 

Integrations

3radical Voco No 
Airship No 
Attentive No 
Extole No 
Kleene No 
ROLLER Yes 
Taxi for Email No 
VenueSumo Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Optimove

Founded

2009

Country

United States, England, Israel, Singapore

Website

www.optimove.com

Vendor Details

Company Name

Patch Retention

Founded

2011

Country

United States

Website

patchretention.com

Product Features

Campaign Management

Channel Management Yes 
Contact Database Yes 
Email Marketing Yes 
Event Triggered Actions Yes 
Lead Management No 
Multi-Campaign Yes 

Customer Data Platforms (CDP)

Behavioral Analytics Yes 
Campaign Management Yes 
Customer Profiles Yes 
Customer Segmentation Yes 
Data Integration Yes 
Data Matching Yes 
GDPR Compliance Yes 
Personalization Yes 
Predictive Modeling Yes 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification Yes 
Live Chat No 
Video Content No 

Product Features

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking Yes 
Discount Management No 
Gift Card System No 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management No 
No-Card Loyalty System Yes 
Referral Tracking No 
Rewards Management Yes 

Alternatives