Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Optimizely Opal platform integrates cutting-edge artificial intelligence into its Digital Experience Platform, empowering teams to create, enhance, and tailor digital experiences with reduced manual tasks and a greater strategic influence; central to this is Optimizely Opal, an AI-driven orchestration and assistance system that gathers context from various sources within Optimizely One and performs tasks within workflows instead of merely providing text responses, thus allowing teams to strategize campaigns, produce content, devise experimental ideas, evaluate outcomes, and make informed optimization choices using branded, context-sensitive AI agents. This AI functionality encompasses a wide array of areas, including content management, personalization, experimentation, analytics, and audience segmentation, enabling it to propose and automatically generate variations for experiments and testing plans, condense results into actionable insights, create customized digital content and messaging, and direct personalization efforts based on the immediate behaviors and preferences of customers. Moreover, the platform's robust AI capabilities not only simplify the process for teams but also drive more effective and engaging customer interactions.
Description
Introducing an automated support solution that facilitates exceptional experiences and outstanding service at scale. This innovative system can deflect up to 60% of incoming customer inquiries before any tickets are even generated, providing immediate responses at a significantly reduced cost. With your Percept.AI agent, complex tickets are effortlessly transferred to your human team, complete with detailed conversation summaries that enable agents to address tier two and three issues 5-10 times more efficiently. Additionally, you will benefit from comprehensive reports on customer intents through context-aware analytics, allowing you to foresee potential customer problems before they arise. Featuring superior natural language understanding with an impressive accuracy rate exceeding 95%, this technology is driven by our proprietary advancements developed by AI specialists from industry leaders like Google, Facebook, Amazon, and Y-Combinator. Furthermore, this solution not only streamlines support but also enhances overall customer satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
No
Integrations
.NET
Yes
21YunBox
Yes
Ketch
Yes
LoyaltyLion
Yes
Optimizely One
Yes
Integrations
.NET
No
21YunBox
No
Ketch
No
LoyaltyLion
No
Optimizely One
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Optimizely
Country
United States
Website
www.optimizely.com/ai/
Vendor Details
Company Name
Percept.AI
Founded
2016
Country
United States
Website
percept.ai
Product Features
Product Features
Artificial Intelligence
Chatbot
Yes
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
No
Natural Language Processing
Yes
Predictive Analytics
No
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No