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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Optimity stands out as a highly rewarding micro-learning application that empowers countless individuals to lead healthier, wealthier, and longer lives. This app offers a captivating and distinctive experience that raises the standard for customer expectations in the wellness sector. With a focus on providing no-code solutions alongside developer-friendly modules, Optimity effectively meets diverse technological and data requirements. Its continuous data integration enables the identification of significant life events and risk profiles, facilitating dynamic underwriting and preventive measures. By fostering trust and delivering daily value, it enhances customer loyalty while optimizing opportunities for cross-selling and upselling with tailored offers. Through its comprehensive approach, Optimity combines aspects of physical, mental, and financial wellness, motivating members to engage in daily actions that positively influence their health and wealth. Moreover, utilizing our innovative system and engagement strategies, insurers and third-party administrators are promptly notified of critical life events in a focused environment. This actionable intelligence empowers them to initiate sales processes, ultimately attracting and retaining profitable customers more effectively. Thus, Optimity not only supports individual growth but also strengthens business performance through meaningful engagement.

Description

Customers show a strong preference for live chat when they are comparing various offers or services in real-time. This feature enables them to connect instantly with an agent, allowing for the resolution of issues or the sharing of sensitive information. By leveraging a diverse array of customizable rules, businesses can anticipate customer needs and determine the most effective times and individuals to engage. Furthermore, providing proactive operator assistance can significantly enhance customer loyalty. In addition to improving customer satisfaction and retention, live chat often proves to be more cost-effective compared to traditional email and phone support. It fosters human interaction, opens up fresh opportunities for upselling and cross-selling, and enhances agent efficiency. With just a click, visitors can tackle complex inquiries without the frustration of being placed on hold. This seamless communication allows businesses to interact directly with their online customers through a mix of video, voice, chat, and collaborative tools, including assisted browsing and document sharing. Ultimately, the integration of these tools not only streamlines customer support but also enriches the overall user experience on the website.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Commanders Act No 
FuseCommander No 
Google Analytics No 
Google Drive No 
Salesforce No 
Shopify No 
TrustCommander No 
Webtrends No 
WordPress No 
Zendesk No 

Integrations

Commanders Act Yes 
FuseCommander Yes 
Google Analytics Yes 
Google Drive Yes 
Salesforce Yes 
Shopify Yes 
TrustCommander Yes 
Webtrends Yes 
WordPress Yes 
Zendesk Yes 

Pricing Details

$2.50 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Optimity

Founded

2014

Country

United States

Website

www.myoptimity.com

Vendor Details

Company Name

Vivocha

Founded

2012

Country

Italy

Website

www.vivocha.com

Product Features

Employee Engagement

Benchmarking Yes 
Cultural Alignment Yes 
Employee Awards Yes 
Employee Guides No 
Employee Recognition Yes 
Feedback Management No 
Goal Management Yes 
Health & Wellness Programs Yes 
Performance Management No 
Pulse Surveys Yes 

Employee Recognition

Goals Yes 
Leaderboards / Activity Tracking Yes 
Manager-to-Peer Recognition No 
Mention Management No 
Nominations No 
Peer-to-Peer Recognition No 
Performance Management No 
Rewards Catalog No 
Rewards Points No 
Social Recognition No 
eCards No 

Fitness

Attendance Tracking No 
Billing & Invoicing No 
Check-In Manager No 
Class Management No 
Contract Management No 
Employee Management Yes 
Event Management No 
Inventory Management No 
Marketing Management Yes 
Membership Management No 
Point of Sale (POS) No 
Reservations Management No 

Mental Health

Appointment Reminders No 
Appointment Scheduling No 
Assessment & Treatment Plans No 
Billing & Invoicing No 
Claims Management Yes 
E-Prescribing No 
EDI No 
EMR / EHR No 
HIPAA Compliant No 
Inpatient / Residential No 
Multi-Provider Practice No 
Patient Portal No 
Personnel Management No 
Progress Notes No 
Single Provider Practice No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

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