Average Ratings 7 Ratings
Average Ratings 0 Ratings
Description
Optima Pro field service software allows you to manage work orders and warranties, service contracts, field scheduling, spare parts inventory, service organization, and field service scheduling.
Optima Pro, Damco's most popular Salesforce product, is a tool that streamlines field service operations. It optimizes Field Service workflows by organizing service delivery teams according to their skills and availability, tracking service contracts and offering automatic renewal provisions. Invoices can be generated/modified, and dispatchers/managers have access to the agents' real-time location.
One segment of the field service industry is under constant pressure to coordinate its tasks. They are responsible for monitoring on-site service, dispatch technicians for repairs and maintenance, as well as honoring customer SLAs.
Description
TechPro is a mobile work order application tailored for Key2Act, specifically designed with input from real technicians. By accompanying technicians on service calls and exploring their interactions with existing technology, we have developed a tool that is both practical and enjoyable for them to use. Designed with the needs of technicians in mind, TechPro offers a user-friendly mobile application that features essential functions like work order management, equipment tracking, history logs, quote generation, and signature capture. The application is constantly updated and improved based on the valuable feedback and suggestions we receive from technicians in the field. Rather than overhauling your entire Field Service Management (FSM) solution, TechPro seamlessly integrates with your existing FSM and Enterprise Resource Planning (ERP) systems, enhancing their functionality. Furthermore, TechPro addresses common challenges faced by field service companies, including the need for improved operational efficiency, by offering configurable drag-and-drop workspaces that streamline tasks for technicians. This emphasis on usability and integration positions TechPro as a pivotal tool for enhancing field service operations.
API Access
Has API
API Access
Has API
Integrations
Salesforce
Pricing Details
Free to Start
Free Trial
Free Version
Pricing Details
$30 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Achieva.ai
Founded
1996
Country
United States
Website
achieva.ai/
Vendor Details
Company Name
OmniByte
Founded
2015
Country
United States
Website
omnibyte.com
Product Features
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management
Product Features
Work Order
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management