Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Engineered for user-friendliness and rapid deployment, this innovative solution utilizes advanced predictive analytics and mobile technology to transform data into actionable insights that enhance asset performance. Initially tailored to meet the rigorous requirements of the U.S. Military by skilled maintenance experts, OptiAM® is applicable across diverse asset categories in various industry settings. It aids in adhering to established industry benchmarks, including ISO-55000, SAE GEIA-STD-0007, SAE JA1011, and the S Series ILS Specifications. This module not only identifies and catalogs assets but also allows users to input details such as serial numbers, locations, warranty status, and vendor information. With the Asset Manager, users can organize assets into both physical and functional hierarchies while enabling identification through QR codes or RFID tags. Additionally, the interface offers smart search capabilities for quick retrieval of an extensive range of asset-related lists and information, making asset management more efficient and streamlined. This comprehensive approach ensures that all asset data is easily accessible and well-organized, ultimately leading to improved decision-making and operational effectiveness.

Description

Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$99/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Andromeda Systems

Founded

1992

Country

United States

Website

androsysinc.com/optiam-eam-software/

Vendor Details

Company Name

KeplaCloud

Founded

2026

Country

United States

Website

keplacloud.com/tech-support-pro

Product Features

Fixed Asset Management

Asset Budgeting No 
Asset Lifecycle Management Yes 
Audit Trail Yes 
Barcoding / RFID Yes 
Depreciation Management Yes 
Disposal Management Yes 
Document Management No 
Inventory Tracking Yes 
Tax Management No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

AssetWorx! Reviews

AssetWorx!

InfinID Technologies

Alternatives

No Alternatives
Tracet Reviews

Tracet

Adaequare Info
Assetware Tracking Reviews

Assetware Tracking

Assetware Technology
Tragging Fixed Assets Reviews

Tragging Fixed Assets

Tragging sarl