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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Engineered for user-friendliness and rapid deployment, this innovative solution utilizes advanced predictive analytics and mobile technology to transform data into actionable insights that enhance asset performance. Initially tailored to meet the rigorous requirements of the U.S. Military by skilled maintenance experts, OptiAM® is applicable across diverse asset categories in various industry settings. It aids in adhering to established industry benchmarks, including ISO-55000, SAE GEIA-STD-0007, SAE JA1011, and the S Series ILS Specifications. This module not only identifies and catalogs assets but also allows users to input details such as serial numbers, locations, warranty status, and vendor information. With the Asset Manager, users can organize assets into both physical and functional hierarchies while enabling identification through QR codes or RFID tags. Additionally, the interface offers smart search capabilities for quick retrieval of an extensive range of asset-related lists and information, making asset management more efficient and streamlined. This comprehensive approach ensures that all asset data is easily accessible and well-organized, ultimately leading to improved decision-making and operational effectiveness.

Description

Streamline the management of your IT assets using our automated network inventory tool while enhancing user support with our Helpdesk software. Our Helpdesk solution enables you to efficiently oversee your customers and their service contracts, ultimately boosting their satisfaction. Equip your team with an IT helpdesk platform designed to help them easily fulfill customer support demands. This comprehensive solution allows for accurate identification, physical inventorying with Barcode and RFID labels, and effective management of your movable assets. Your customers, whether internal or external, will appreciate a responsive service that quickly addresses their inquiries. The helpdesk software offers a centralized, rapid, and efficient system that can be accessed from any device, at any time, ensuring prompt handling of customer requests and leading to improved overall service delivery. By implementing our tools, you can create a seamless support experience that not only meets but exceeds user expectations.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Andromeda Systems

Founded

1992

Country

United States

Website

androsysinc.com/optiam-eam-software/

Vendor Details

Company Name

SimplyDesk

Founded

1994

Country

France

Website

www.simplydesk.com

Product Features

Fixed Asset Management

Asset Budgeting No 
Asset Lifecycle Management Yes 
Audit Trail Yes 
Barcoding / RFID Yes 
Depreciation Management Yes 
Disposal Management Yes 
Document Management No 
Inventory Tracking Yes 
Tax Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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