Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The initial phase involves measurement, where we observe that clients frequently assess the customer service provided by their teams by listening to phone calls, analyzing chat interactions, or reviewing posts on social media platforms like Twitter and Facebook. However, the results are often documented in spreadsheets, leading to a situation where, after several weeks, extracting useful insights becomes so cumbersome that the quality program falters. OptiOp simplifies the process by enabling users to effortlessly create and maintain evaluation forms, conduct swift assessments across various skills and communication channels, provide feedback during employee meetings, and keep track of action items. It also measures the time taken to deliver feedback and ensures employees acknowledge receipt of that feedback. Additionally, you can utilize the chatbot feature to request a demo of the service. Furthermore, the advantages extend beyond basic measurements—consistent application of both measurement and feedback is crucial, which is why OptiOp facilitates efficient calibration sessions, uniting your evaluation or quality assurance team for better collaboration and improved outcomes. This comprehensive approach not only enhances service quality but also fosters a culture of continuous improvement within your organization.
Description
The Opture ERM Basic Version serves as an introductory risk management tool designed for users new to the field, allowing for the continuation and adaptation of both established and tailored methodologies within a professional, web-based software framework. This software comprehensively covers all aspects of the risk management cycle, including identification, evaluation, analysis, control, reporting, and monitoring, while also providing a foundation for future modular enhancements. Moreover, the Opture ERM Basic Version offers a holistic perspective on calculating gross and net expected values, highlighting the connections among a company's organizational and process structures, associated risks, and designated risk owners, which in turn facilitates the development of effective control strategies. By integrating these elements, users can ensure a more cohesive approach to managing potential risks.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
No
X (Twitter)
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
At the touch of a button
Founded
2013
Country
United Kingdom
Website
www.optiop.com
Vendor Details
Company Name
OPTURE
Founded
2002
Country
Switzerland
Website
www.opture.com/en/
Product Features
Quality Management
Audit Management
No
Complaint Management
No
Compliance Management
No
Corrective and Preventive Actions (CAPA)
No
Defect Tracking
No
Document Control
No
Equipment Management
No
ISO Standards Management
No
Maintenance Management
No
Risk Management
No
Supplier Quality Control
No
Training Management
No
Product Features
Risk Management
Alerts/Notifications
No
Auditing
Yes
Business Process Control
Yes
Compliance Management
Yes
Corrective Actions (CAPA)
No
Dashboard
Yes
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
Yes
Legal Risk Management
No
Mobile Access
No
Operational Risk Management
No
Predictive Analytics
No
Reputation Risk Management
No
Response Management
Yes
Risk Assessment
Yes