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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OptiKPI is a CRM and retention platform that was designed specifically for iGaming companies. It provides them with data-driven tools to improve player engagement, retention and lifetime value. The platform uses real-time data from customers to deliver customized marketing campaigns that increase revenue and foster loyalty. OptiKPI, built by marketing experts, simplifies complex retention strategy, allowing businesses create tailored experiences that resonate well with players. Intelligent segmentation, automated campaign, and real-time monitoring are just some of the capabilities that come with this platform. These features help businesses engage their players and drive long-term values. OptiKPI supports businesses of all sizes by providing enterprise-level features in a user-friendly package.

Description

Harnessing and utilizing responses can significantly enhance customer engagement efforts. Effectively documenting customer issues during or following support interactions is crucial for improvement. By analyzing customer feedback, businesses can pinpoint areas where service may be lacking. Unlike conventional loyalty programs that primarily aim to retain customers, advanced customer engagement strategies evaluate various customer actions that contribute value to the business. An integrated marketing management solution provides insights into marketing initiatives, oversight of budgets and resources, and enables the creation of automated, multi-channel campaigns. Additionally, a user-friendly designer facilitates the easy arrangement of different question types onto forms through simple drag-and-drop functionality. Distribution methods encompass emailing leads or contacts, as well as embedding links or iframes within webpages. With a focus on comprehensive customer behavior, these strategies not only enhance retention but also foster deeper connections and value creation within the organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Firebase Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Mailchimp Yes 
SendGrid Yes 
Textlocal Yes 
Twilio Yes 

Integrations

Firebase No 
HubSpot CRM No 
HubSpot Customer Platform No 
Mailchimp No 
SendGrid No 
Textlocal No 
Twilio No 

Pricing Details

Contact for pricing
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OptiKPI

Founded

2016

Country

Finland

Website

www.optikpi.com

Vendor Details

Company Name

River CRM

Country

Taiwan

Website

www.rivercrm.com

Product Features

CRM

Calendar/Reminder System No 
Call Logging No 
Document Storage No 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration No 
Task Management Yes 
Territory Management Yes 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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