Average Ratings 6 Ratings

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Average Ratings 0 Ratings

Total
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support

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Description

Remain vigilant and proactive in managing all Development and Operations incidents. Promptly inform the appropriate personnel, minimize response time, and prevent alert fatigue. Opsgenie serves as a contemporary incident management solution, guaranteeing that significant incidents are not overlooked and that the right actions are executed swiftly by the designated team members. The platform collects alerts from your monitoring tools and custom applications, organizing each notification by relevance and urgency. On-call schedules are established to ensure that the appropriate individuals are alerted through various communication methods, including phone calls, emails, SMS, and mobile push notifications. If an alert goes unacknowledged, Opsgenie automatically escalates the situation, ensuring that the incident receives the necessary focus and intervention. Take advantage of an instant free trial to explore its capabilities. By utilizing Opsgenie, teams can enhance their incident response strategy and foster a more efficient operational environment.

Description

Workplace incidents related to security and safety happen regularly, making it essential for organizations to take a proactive approach in investigating and managing these occurrences before they turn into larger, often public issues that can tarnish their brand and reputation. From something as minor as a malfunctioning light bulb in a parking area to severe situations like an active shooter, it is crucial that incidents are effectively managed, thoroughly investigated, analyzed, and documented so that appropriate measures can be taken. By gaining insight into how security personnel perform their daily tasks, companies can enhance operational efficiencies and reduce costs. Utilizing configurable questions, immediate notifications, computer-aided dispatch, and intelligent narratives along with site-specific documentation, images, and videos allows for a comprehensive understanding of how events develop. Each action taken during and following an incident carries significant implications, empowering organizations to make well-informed, data-driven decisions regarding their resources, staffing, and reporting strategies, ultimately fostering a safer workplace environment. This focus on both proactive and reactive measures can significantly improve an organization's ability to handle unforeseen challenges effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Astro by Astronomer Yes 
Auvik Yes 
Cortex Yes 
Crashlytics Yes 
Cron To Go Yes 
Detectify Yes 
Gatus Yes 
Generator Labs Yes 
HUMAN Sightline Cyberfraud Defense Yes 
IBM Instana Yes 
MetricFire Yes 
Planio Yes 
StatusHub Yes 
SureView No 
Symmetry Business Intelligence No 
Sysdig Monitor Yes 
Tability Yes 
Tines 3B Yes 

Integrations

Astro by Astronomer No 
Auvik No 
Cortex No 
Crashlytics No 
Cron To Go No 
Detectify No 
Gatus No 
Generator Labs No 
HUMAN Sightline Cyberfraud Defense No 
IBM Instana No 
MetricFire No 
Planio No 
StatusHub No 
SureView Yes 
Symmetry Business Intelligence Yes 
Sysdig Monitor No 
Tability No 
Tines 3B No 

Pricing Details

$9 per user per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Atlassian

Founded

2002

Country

Australia

Website

www.opsgenie.com

Vendor Details

Company Name

AMAG Technology

Country

United States

Website

www.amag.com/incidentmanagement

Product Features

Application Performance Monitoring (APM)

Baseline Manager No 
Diagnostic Tools No 
Full Transaction Diagnostics No 
Performance Control No 
Resource Management No 
Root-Cause Diagnosis Yes 
Server Performance Yes 
Trace Individual Transactions No 

Business Continuity

Backup Log No 
Backup Scheduling No 
Compression No 
Continuous Backup No 
Encryption Yes 
Incremental Backup No 
Local Server Options No 
Multiple System Support No 
Remote Server Options No 
Secure Data Storage No 
Web Access / Restoration No 

DevOps

Approval Workflow No 
Dashboard Yes 
KPIs Yes 
Policy Management No 
Portfolio Management No 
Prioritization Yes 
Release Management No 
Timeline Management No 
Troubleshooting Reports No 

Incident Management

Audit Trail Yes 
Corrective Actions (CAPA) Yes 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs Yes 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard No 
Incident Management Yes 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal No 

Log Management

Archiving No 
Audit Trails Yes 
Compliance Reporting No 
Consolidation No 
Data Visualization No 
Event Logs Yes 
Network Logs No 
Remediation Yes 
Syslogs No 
Thresholds No 
Web Logs No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring No 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Website Monitoring

Availability Testing No 
Event Logs No 
Event-Based Notifications Yes 
FTP Monitoring Yes 
Mail Server Monitoring Yes 
Maintenance Scheduling No 
Performance Metrics No 
Real Time Monitoring Yes 
Transaction Monitoring Yes 
Uptime Reporting Yes 

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting No 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

Alternatives

Alternatives