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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.

Description

Develop a comprehensive profile for your brand that includes crucial information such as the physical address of your store, a description of the ambiance, your contact information, hours of operation, accepted payment methods, and additional relevant details. Additionally, keep track of and engage with customer feedback and ratings across various platforms from one centralized dashboard, allowing you to swiftly address any concerns and cultivate an impressive reputation. Furthermore, gain insights into how customers discover your business, the search keywords that led them to you, and the actions they took on your profile after finding it, enabling you to enhance your listing for improved visibility and engagement. This proactive approach will not only strengthen your brand's online presence but also foster stronger relationships with your clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Sonic XML Server Yes 

Integrations

Sonic XML Server No 

Pricing Details

$40 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Oberon3

Founded

2009

Country

United States

Website

www.opiniator.com

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/publish/

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Reputation Management

Campaign Management No 
Gamification No 
Response Management No 
Review Generation No 
Review Monitoring No 
Sentiment Analysis No 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

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