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Average Ratings 1 Rating
Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
Description
Effortlessly managing and distributing cashless tips is not only simple and cost-effective but also enhances the overall tipping experience. You can conveniently send tips directly through credit cards and various digital payment platforms. Tips often serve as an overlooked yet valuable source of feedback, providing insights about service quality and staff performance. Our solution offers a seamless, paperless method for tipping that does not require any additional apps. Designed with customization in mind, every feature can be tailored to meet your specific needs. This platform is perfect for servers, bartenders, artists, and anyone else who relies on gratuities. For businesses or team leaders looking to create a digital tip jar for their employees, we have developed the ultimate tool to support both you and your staff. We encourage you to not only use our product but also share your experiences with us. By facilitating instant digital tips and donations from customers, you can easily gather feedback and reviews with each transaction. Manage all of your tips and associated data through a user-friendly dashboard, whether you work alone or collaborate with colleagues in TackPay's digital tip jars. Additionally, this innovative approach helps foster a sense of community and support among staff members.
API Access
Has API
No
API Access
Has API
No
Integrations
Alipay
No
Apple Pay
No
Bancontact
No
Google Pay
No
Sonic XML Server
Yes
UnionPay
No
giropay
No
Integrations
Alipay
Yes
Apple Pay
Yes
Bancontact
Yes
Google Pay
Yes
Sonic XML Server
No
UnionPay
Yes
giropay
Yes
Pricing Details
$40 per month
Free Trial
Yes
Free Version
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Vendor Details
Company Name
TackPay
Website
www.tackpay.net
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No