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Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
Description
Reviso serves as a robust tool for client feedback and proofing specifically designed for WordPress users. Clients can effortlessly click on any component of the live webpage to leave a comment without the hassle of logging in or creating an account. All pinned feedback is seamlessly visible and manageable within Bricks, Elementor, or the Gutenberg block editor, allowing for a streamlined workflow that keeps feedback centralized.
What sets Reviso apart is that it is uniquely integrated within your page builder, eliminating the need for a separate feedback dashboard. Its features include the ability to pin comments on any webpage element, engage in threaded discussions, track statuses, assign tasks, capture automatic screenshots, obtain client approvals with PDF sign-offs, implement white-label branding, generate AI feedback summaries, and utilize integrations with platforms like Slack, Discord, and webhooks. Notably, all feedback is securely stored in your own WordPress database, ensuring you retain ownership of your data.
Available for free on WordPress.org for an unlimited number of sites, Reviso also offers a Pro version that enhances functionality with features like multi-page review links, additional approval options, white-label capabilities, and AI enhancements. This leads to a significant reduction in revision cycles and accelerates the client approval process, making it an invaluable asset for designers and developers alike.
API Access
Has API
No
API Access
Has API
No
Pricing Details
$40 per month
Free Trial
Yes
Free Version
No
Pricing Details
$9/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Vendor Details
Company Name
Reviso
Country
New Zealand
Website
getreviso.io
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No