Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
Description
Experience up to 11 times the amount of feedback from individuals evaluating BIM models in a VR environment compared to traditional screen-sharing sessions. Conducting design reviews at full scale allows for enhanced input from operations and maintenance teams, leading to a significant increase in identified operational issues—from just 10 to over 100 with Resolve. Facilities teams, gaining their first opportunity to engage with the model, can apply their insights effectively. Given that typical issues can incur costs of around $5,000 each, projects can potentially realize savings of $500,000 or more. Enhance access to the model for stakeholders who often remain sidelined during the review process. With Resolve, reviewing the model does not necessitate complicated 3D desktop software or screen-sharing techniques. By unlocking your digital building model for all users, you foster transparency and dismantle communication barriers. This approach enables more assured facility assessments and O&M reviews, eliminating vague feedback from clients. Moreover, you can prevent late-stage change requests and grievances by addressing all operational concerns prior to finalizing your drawings. Ultimately, this leads to a smoother project completion and a more effective collaboration among all parties involved.
API Access
Has API
No
API Access
Has API
No
Integrations
Sonic XML Server
No
Pricing Details
$40 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Vendor Details
Company Name
Resolve
Founded
2021
Country
United States
Website
www.resolvebim.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
BIM
2D Drawing
No
3D Modeling
No
Change Management
No
Collaboration
No
Conflict Tracking
No
Design Modeling
No
Document Management
No
For Facility Management
No
Mobile Access
No
Scheduling
No