Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Use ideas to improve your products, services, and digital experiences. Collecting and managing ideas from customers, employees. OpenideaL, an open-source platform that allows companies and organizations to collaborate and share ideas with customers and employees, is OpenideaL. It is a tool for decision-makers who use insights and feedback to make strategic decisions. Each user will have a unique experience. This includes features such as idea, challenges, commenting, and more. Invite your employees and teams to take part in company decisions. They can also share their ideas about how to improve the company's services, products, and workflow. OpenideaL can be used by companies and organizations that want to share strategic decisions, future product plans, and services with customers. It is ideal for analysts and decision makers who need to make strategic choices, as well as stakeholders who want to broaden their understanding of the problem.
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Azure Marketplace
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Linnovate
Country
United States
Website
www.openidealapp.com
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Product Features
Idea Management
Activity Dashboard
No
Brainstorming
No
Collaboration
No
Creator Tracking
No
Idea Ranking
No
Project Tracking
No
Status Tracking
No
Innovation
Collaboration
Yes
Discussion Threads
Yes
Engagement Monitoring
Yes
Evaluation Workflow
Yes
Feedback Management
Yes
Gamification
Yes
Idea Ranking
Yes
Ideation / Crowdsourcing
Yes
Open Innovation
No
Polls / Voting
Yes
Trend Tracking
Yes
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes