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Description
An all-encompassing platform designed to enhance your entire team's ability to promote broader data utilization and extract value from your ecosystems. Streamline your data access by linking our solution with your business applications and storage systems. Our clients have successfully launched over 2,000 data initiatives worldwide, spanning various sectors. These projects empower them to develop and disseminate innovative data experiences that are increasingly searchable, relevant, and impactful. By embracing data democratization, organizations can significantly improve their operations, foster trustworthy and transparent relationships, and enhance overall value and profitability. Explore the accompanying visualizations that illustrate our global customer distribution and the diversity of their projects. Additionally, discover the leading ten countries that host the most cities utilizing Opendatasoft to unlock their data, contributing to an impressive collection of over 25,000 public and self-service datasets that are fully searchable via the ODS Data hub, showcasing the potential of data-driven decision-making.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
AWS Marketplace
Jawg Maps
Simplicité
Titan CMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OpendataSoft
Founded
2011
Country
France
Website
www.opendatasoft.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management