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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

An all-encompassing platform designed to enhance your entire team's ability to promote broader data utilization and extract value from your ecosystems. Streamline your data access by linking our solution with your business applications and storage systems. Our clients have successfully launched over 2,000 data initiatives worldwide, spanning various sectors. These projects empower them to develop and disseminate innovative data experiences that are increasingly searchable, relevant, and impactful. By embracing data democratization, organizations can significantly improve their operations, foster trustworthy and transparent relationships, and enhance overall value and profitability. Explore the accompanying visualizations that illustrate our global customer distribution and the diversity of their projects. Additionally, discover the leading ten countries that host the most cities utilizing Opendatasoft to unlock their data, contributing to an impressive collection of over 25,000 public and self-service datasets that are fully searchable via the ODS Data hub, showcasing the potential of data-driven decision-making.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

AWS Marketplace
Jawg Maps
Simplicité
Titan CMS

Integrations

AWS Marketplace
Jawg Maps
Simplicité
Titan CMS

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

OpendataSoft

Founded

2011

Country

France

Website

www.opendatasoft.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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