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Description

A platform for Machine Learning and Predictive Analytics enhances data-driven decision-making and propels business growth through sophisticated artificial intelligence within an integrated machine learning and big data analytics framework. OpenText Magellan leverages AI technologies to deliver predictive analytics through user-friendly and adaptable data visualizations that enhance the utility of business intelligence. The implementation of artificial intelligence software streamlines the big data processing task, providing essential business insights in a format that aligns with the organization’s most significant goals. By enriching business operations with a tailored combination of features such as predictive modeling, data exploration tools, data mining methods, and IoT data analytics, companies can effectively utilize their data to refine their decision-making processes based on actionable business intelligence and analytics. This comprehensive approach not only improves operational efficiency but also fosters a culture of data-driven innovation within the organization.

Description

CRM Analytics from Salesforce is a robust analytics platform designed to help businesses leverage their data to drive better outcomes. By combining AI-powered predictions with data insights, CRM Analytics enables businesses to quickly uncover actionable intelligence and make decisions faster. The platform offers customizable dashboards and key performance indicators (KPIs) tailored to different industries and roles, ensuring that businesses get valuable insights without needing to rely on complex data models. Integration with over 50 external data connectors allows businesses to get a complete view of their customer data, enhancing sales, service, and marketing strategies. CRM Analytics also automates repetitive tasks, streamlining operations and providing a more personalized experience for both employees and customers. With its ability to auto-scale and support billions of rows of data, the platform is built to grow with enterprises, offering secure, governed insights directly within the Salesforce workflow.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CloudApper iPaaS No 
Decibel Yes 
Euler No 
Heroku No 
Hightouch No 
HubiFi No 
Insider One No 
Journeybee No 
Microsoft Dynamics 365 No 
Oli AI No 
OpenText eDiscovery Yes 
QuerySurge No 
Rayven No 
RepEdge No 
ReturnPro No 
Rox No 
SalesDirector.ai No 
Salesforce Agentforce Marketing No 
Talend Data Fabric No 

Integrations

CloudApper iPaaS Yes 
Decibel No 
Euler Yes 
Heroku Yes 
Hightouch Yes 
HubiFi Yes 
Insider One Yes 
Journeybee Yes 
Microsoft Dynamics 365 Yes 
Oli AI Yes 
OpenText eDiscovery No 
QuerySurge Yes 
Rayven Yes 
RepEdge Yes 
ReturnPro Yes 
Rox Yes 
SalesDirector.ai Yes 
Salesforce Agentforce Marketing Yes 
Talend Data Fabric Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50 per user per month
Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.tableau.com/products/crm-analytics

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Big Data

Collaboration Yes 
Data Blends Yes 
Data Cleansing Yes 
Data Mining Yes 
Data Visualization Yes 
Data Warehousing Yes 
High Volume Processing Yes 
No-Code Sandbox No 
Predictive Analytics Yes 
Templates Yes 

Dashboard

Annotations Yes 
Data Source Integrations Yes 
Functions / Calculations Yes 
Interactive Yes 
KPIs Yes 
OLAP No 
Private Dashboards Yes 
Public Dashboards Yes 
Scorecards Yes 
Themes Yes 
Visual Analytics Yes 
Widgets Yes 

Data Discovery

Contextual Search No 
Data Classification Yes 
Data Matching No 
False Positives Reduction No 
Self Service Data Preparation Yes 
Sensitive Data Identification Yes 
Visual Analytics Yes 

Data Science

Access Control No 
Advanced Modeling No 
Audit Logs No 
Data Discovery No 
Data Ingestion No 
Data Preparation No 
Data Visualization No 
Model Deployment No 
Reports No 

Data Visualization

Analytics Yes 
Content Management Yes 
Dashboard Creation Yes 
Filtered Views Yes 
OLAP No 
Relational Display Yes 
Simulation Models Yes 
Visual Discovery Yes 

Embedded Analytics

Ad hoc Query Yes 
Application Development Yes 
Benchmarking No 
Dashboard Yes 
Interactive Reports Yes 
Mobile Reporting No 
Multi-User Collaboration Yes 
Self Service Analytics Yes 
Streaming Analytics No 
Visual Workflow Management No 

Machine Learning

Deep Learning No 
ML Algorithm Library Yes 
Model Training Yes 
Natural Language Processing (NLP) No 
Predictive Modeling Yes 
Statistical / Mathematical Tools Yes 
Templates Yes 
Visualization Yes 

Predictive Analytics

AI / Machine Learning Yes 
Benchmarking Yes 
Data Blending Yes 
Data Mining Yes 
Demand Forecasting Yes 
For Education Yes 
For Healthcare Yes 
Modeling & Simulation Yes 
Sentiment Analysis Yes 

Qualitative Data Analysis

Annotations No 
Collaboration Yes 
Data Visualization Yes 
Media Analytics No 
Mixed Methods Research No 
Multi-Language Yes 
Qualitative Comparative Analysis No 
Quantitative Content Analysis Yes 
Sentiment Analysis Yes 
Statistical Analysis Yes 
Text Analytics Yes 
User Research Analysis No 

Reporting

Customizable Dashboard Yes 
Data Source Connectors Yes 
Drag & Drop Yes 
Drill Down Yes 
Email Reports No 
Financial Reports Yes 
Forecasting Yes 
Marketing Reports Yes 
OLAP No 
Report Export Yes 
Sales Reports Yes 
Scheduled / Automated Reports Yes 

Statistical Analysis

Analytics No 
Association Discovery Yes 
Compliance Tracking Yes 
File Management No 
File Storage Yes 
Forecasting Yes 
Multivariate Analysis Yes 
Regression Analysis Yes 
Statistical Process Control Yes 
Statistical Simulation Yes 
Survival Analysis Yes 
Time Series Yes 
Visualization No 

Text Mining

Boolean Queries No 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Predictive Analytics

AI / Machine Learning No 
Benchmarking No 
Data Blending No 
Data Mining No 
Demand Forecasting No 
For Education No 
For Healthcare No 
Modeling & Simulation No 
Sentiment Analysis No 

Reporting

Customizable Dashboard No 
Data Source Connectors No 
Drag & Drop No 
Drill Down No 
Email Reports No 
Financial Reports No 
Forecasting No 
Marketing Reports No 
OLAP No 
Report Export No 
Sales Reports No 
Scheduled / Automated Reports No 

Revenue Operations

AI Insights No 
Account Health Dashboard No 
Automatic CRM Updates No 
Contact / Activity Tracking No 
RevOps Automation No 
Revenue Dashboard No 
Revenue Intelligence / Reporting No 
Sales Analytics No 
Sales Forecasting No 
Third-Party Data Aggregation No 

Sales Analytics

Collaboration Tools No 
Dashboards No 
Forecasting Analytics No 
Ideal Customer Profile (ICP) No 
Lead Analytics No 
Pipeline Management No 
Predictive Forecasting No 
Predictive Lead Scoring No 
Sales Intelligence Reporting No 

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