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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

OpenText Experience Aviator serves as an intelligent foundation designed to facilitate the development of contextual, personalized, and pertinent customer communications and experiences on a large scale. Integrated within the OpenText Experience Cloud, it leverages generative AI, image AI, and content analysis to empower customer experience teams in their daily tasks, enabling marketers, communicators, and customer success personnel to produce engaging content, oversee digital assets, and enhance customer interactions effectively. Teams are equipped to generate innovative content or refine existing resources, ensuring increased simplicity, clarity, empathy, and consistency, all while preserving a cohesive brand voice. With generative AI seamlessly incorporated into OpenText Communications authoring workflows, teams can craft tailored communications based on reliable enterprise information and customer insights. Additionally, Experience Aviator is capable of generating web pages and digital assets, repurposing content for various formats, and accelerating the creation of initial drafts while minimizing the need for manual revisions. This comprehensive tool ultimately streamlines the content creation process and significantly improves team efficiency.

Description

Staircase AI is a pioneer in Customer Relationship Intelligence. Our platform uses AI to analyze millions upon millions of customer interactions, and turn them into actionable human insight that is impossible to spot with the naked eyes. Staircase AI is used by companies to cut through the noise, improve their NRR and increase their profitability. Staircase AI uncovers deep human signals and uncovers customers’ health, sentiment, journey events and risks. Our cutting-edge technology analyzes all customer interactions, including emails and chats, Slack activity and video calls. It then connects the human signals to produce relationship-based insights like stakeholder changes, positive and negative sentiment trends, problematic subjects, and more. Our human analytics, when combined with existing product analytics provide the missing element to fully understand your customer to grow at scale.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

OpenText Aviator Yes 
OpenText Aviator Platform Yes 
OpenText Aviator Studio Yes 
OpenText DevOps Aviator Yes 
OpenText Service Management Aviator Yes 
Slack No 

Integrations

OpenText Aviator No 
OpenText Aviator Platform No 
OpenText Aviator Studio No 
OpenText DevOps Aviator No 
OpenText Service Management Aviator No 
Slack Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/aviator-ai/experience-aviator

Vendor Details

Company Name

Staircase AI

Founded

2021

Country

United States

Website

staircase.ai/

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Alternatives

Alternatives