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Description
OpenText DevOps Aviator incorporates generative and agentic AI to enhance the software delivery lifecycle, enabling teams to speed up application development, delivery, and automated testing processes. By being integrated with both the OpenText Core Software Delivery Platform and OpenText Software Delivery Management, it streamlines workflows, minimizes defects, and offers real-time insights that optimize key performance indicators in the value stream. A smart, context-aware AI assistant empowers users to inquire about features, defects, tasks, and tests, providing accurate responses and facilitating the creation of stories or tasks without the need to switch between tools. Additionally, AI-driven test conversion capabilities allow for the transformation of manual tests into automated processes through codeless workflows or Gherkin BDD, complemented by generated test recommendations that enhance coverage. Utilizing historical velocity data along with AI-based insights, it can predict delivery timelines for features and releases, while also identifying potential risks before they impact deadlines. This comprehensive approach ensures teams can work more efficiently and effectively throughout the development cycle.
Description
OpenText Service Management Aviator serves as a reliable, context-aware AI solution tailored for IT service management (ITSM) and enterprise service management (ESM), built upon an organization’s unique knowledge, policies, procedures, and documentation. By enabling employees to find answers more swiftly, it enhances service desk efficiency and expands service operations while ensuring adherence to governance and AI sovereignty. With AI-powered self-service capabilities, users can easily address how-to inquiries, submit service requests, and engage in guided automation across various departments, including IT and HR. Service desk agents benefit from a wealth of contextual information linked to incoming tickets, featuring AI-generated summaries and proposed solutions. Moreover, Aviator can convert resolved tickets into comprehensive knowledge articles complete with summaries, tags, and categorization, which aids organizations in broadening their self-service resources. It also excels in intelligent ticket routing, provides solution recommendations, facilitates autonomous fulfillment, and promotes the creation of new knowledge, ultimately fostering a more efficient and informed workplace environment. This holistic approach not only streamlines processes but also empowers employees to leverage AI-driven resources effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
OpenText Aviator
Yes
OpenText Aviator Platform
Yes
OpenText Aviator Studio
Yes
OpenText Experience Aviator
Yes
OpenText DevOps Aviator
No
OpenText Service Management Aviator
Yes
Integrations
OpenText Aviator
Yes
OpenText Aviator Platform
Yes
OpenText Aviator Studio
Yes
OpenText Experience Aviator
Yes
OpenText DevOps Aviator
Yes
OpenText Service Management Aviator
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/aviator-ai/devops-aviator
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/aviator-ai/service-management-aviator
Product Features
DevOps
Approval Workflow
No
Dashboard
No
KPIs
No
Policy Management
No
Portfolio Management
No
Prioritization
No
Release Management
No
Timeline Management
No
Troubleshooting Reports
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No
