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Description
Knowledge professionals, such as attorneys, dedicate as much as 22 percent of their working hours to the pursuit of information. OpenText™ Decisiv™, a sophisticated tool for enterprise search and knowledge management, efficiently and automatically locates, retrieves, and disseminates information that is dispersed across numerous data repositories, ensuring that pertinent data and expertise are readily available to lawyers, thus providing them with a competitive edge. Utilizing AI-driven capabilities, these enterprise search solutions can uncover precedents, relevant work products, and experts within the organization or corporate legal unit. By effectively accessing both structured and unstructured data from a wide range of enterprise sources, AI-enhanced enterprise search platforms facilitate seamless access to critical information. The most effective enterprise search engines have the ability to securely traverse and index data from any origin, constructing concept search models that leverage both content and extensive metadata to identify, rank, and deliver relevant information while significantly enhancing the quality of search analytics within the organization. This advancement not only streamlines workflows but also empowers legal teams to make more informed decisions based on readily accessible insights.
Description
SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes.
The platform powers a suite of next-gen products, including:
- Cognitive Search
- SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale)
- Knowbler (World’s First Knowledge-centered Customer Service Software),
- Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)
API Access
Has API
API Access
Has API
Integrations
Salesforce
Adobe Experience Manager
Appinium
Confluence
Discourse
Docebo
KnowledgeOwl
MadCap Flare
Microsoft Azure
MindTouch
Integrations
Salesforce
Adobe Experience Manager
Appinium
Confluence
Discourse
Docebo
KnowledgeOwl
MadCap Flare
Microsoft Azure
MindTouch
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products-and-solutions/products/discovery/decisiv
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery