Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
OpenText's B2B Integration Foundation allows companies of all sizes to utilize robust self-service tools, partner kits, and ERP adapters to swiftly onboard and integrate trading partners, significantly minimizing the workload associated with B2B initiatives, which is particularly beneficial for small and medium-sized businesses that may not possess in-house EDI knowledge. The platform offers self-service configurations for various communication methods such as AS2, SFTP, FTPS, and HTTPS, while also streamlining management of the integration environment through an intuitive registration and configuration portal. It includes pre-built trading partner kits, which provide essential documents and protocol support for seamless connections with key partners, and utilizes the OpenText Trading Grid Messaging Service, a global value-added network that guarantees secure and rapid exchanges of business information across the globe. Additionally, the system accommodates up to 100 document maps for effective data translation and facilitates point-to-point connectivity with as many as 50 partners, supporting a diverse array of standards. This comprehensive solution not only enhances operational efficiency but also empowers businesses to adapt quickly to changing market demands.
Description
As you embark on a mission to enhance collaboration between customer support and product management, consider reaching out to your teammate, the Administrator, who possesses valuable insights and experience with your Help Desk system as well as Team Foundation Server or Team Services Online. Gather the essential information needed to establish a connection between your Help Desk and Product Management systems, aiming to create an integrated workspace where Development and Support collaborate seamlessly as a unified entity. Immerse yourself in analyzing your team's performance by examining ticketing data and its correlation with the development activities occurring within other teams. Additionally, ensure that your senior staff members from both departments are kept in the loop about any emerging requests, concerns, or bugs that are related to ongoing projects or anticipated tasks. This proactive communication will foster a more responsive and agile work environment. Ultimately, strengthening these connections will pave the way for more efficient problem-solving and innovation.
API Access
Has API
No
API Access
Has API
No
Integrations
Freshdesk
No
Groove
No
HappyFox
No
Kayako
No
Microsoft Dynamics 365
Yes
Microsoft Teams
No
NetSuite
Yes
OpenText Lens
Yes
SAP S/4HANA
Yes
Salesforce
No
Integrations
Freshdesk
Yes
Groove
Yes
HappyFox
Yes
Kayako
Yes
Microsoft Dynamics 365
No
Microsoft Teams
Yes
NetSuite
No
OpenText Lens
No
SAP S/4HANA
No
Salesforce
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$8.00 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/b2b-integration-foundation
Vendor Details
Company Name
Bluepen Software
Founded
2016
Country
United States
Website
www.bluepensoftware.com
Product Features
EDI
AS2 Applications
No
AS2 Specification Compliance
No
Archiving & Retention
No
Certificate Management
No
Configuration Data Searching
No
Data Format Translator
No
Flexible Licensing
No
Full Logging
No
Labeling
No
Integration
Dashboard
No
ETL - Extract / Transform / Load
No
Metadata Management
No
Multiple Data Sources
No
Web Services
No
Product Features
Integration
Dashboard
Yes
ETL - Extract / Transform / Load
Yes
Metadata Management
Yes
Multiple Data Sources
Yes
Web Services
Yes