Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

OpenText Aviator offers a comprehensive suite of AI-driven solutions integrated within its platforms, designed to assist organizations in streamlining tasks, accessing information, generating content, and expediting decision-making by leveraging reliable business data. By merging agentic AI with advanced information management, it enables artificial intelligence to comprehend an organization's unique content, workflows, systems, policies, and objectives. The Content Aviator acts as an intelligent assistant for conversational search, summarization, and knowledge-driven tasks. Meanwhile, DevOps Aviator enhances the speed of application delivery, development, and automated software testing processes. Experience Aviator empowers marketing and customer success teams to craft contextual and personalized communications through generative AI. Additionally, Fax Aviator efficiently extracts information from incoming faxes, directs them appropriately, fills out forms and databases, and initiates workflows without manual intervention. Furthermore, Service Management Aviator assists users, service agents, and IT personnel in swiftly locating answers to their inquiries. This integration of AI into various business functions highlights OpenText’s commitment to fostering innovation and efficiency within organizations.

Description

OpenText Experience Cloud serves as an all-encompassing, adaptable platform for enhancing customer and digital experiences by seamlessly merging media, communications, messaging, customer data, and content management into a single cohesive environment, which allows for individualized interactions throughout the customer journey. This innovative solution empowers organizations to dismantle barriers between their marketing, content, and communication infrastructures, while also modernizing and enhancing their existing technology ecosystems, enabling them to implement experiences according to their specific needs, whether through a complete platform or a selection of modular features. The platform's integration of AI and generative AI tools, particularly through OpenText Experience Aviator, significantly boosts content generation, tailors customer interactions, optimizes workflows, and ensures the provision of pertinent, context-sensitive information to customers across various channels. Additionally, it facilitates comprehensive omnichannel engagement, incorporating email, messaging, web, and rich media, as well as orchestrating customer journeys and managing unified customer data effectively. This versatility ensures that organizations can adapt their strategies as required, ultimately enhancing customer satisfaction and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

OpenText Aviator Platform Yes 
OpenText Aviator Studio Yes 
OpenText DevOps Aviator Yes 
OpenText Experience Aviator Yes 
OpenText Service Management Aviator Yes 

Integrations

OpenText Aviator Platform No 
OpenText Aviator Studio No 
OpenText DevOps Aviator No 
OpenText Experience Aviator No 
OpenText Service Management Aviator No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/aviator-ai

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/experience-cloud

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

No Alternatives

Alternatives

OpenText CEM Reviews

OpenText CEM

OpenText