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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

OpenRMA Repair Centre is a desktop application designed for small to medium-sized repair businesses, functioning as Repair Tracking Software, RMA Management Software, Services Tracking Software, and Ticketing Management Software, enabling technicians to efficiently monitor and manage their repair tasks. This versatile software not only manages all repair jobs but also keeps an organized inventory and supports multiple locations. Users can easily access the history of repairs and search through various criteria including customer details, serial numbers, warranty status, and more, providing a comprehensive view of business operations. Once all RMA service information is entered, you can generate Drop-In and Check-out forms in various paper sizes, such as US Letter, A4, A5, and Receipt Printer Paper, which customers can sign to acknowledge your terms. This feature proves especially valuable in situations where issues arise, helping to address customer complaints effectively. Additionally, the software enhances overall efficiency by streamlining communication and documentation processes within the repair shop.

Description

Reward loyal customers with discounts dollars for everyday purchases or referrals from friends and family. Our Time Clock app will let you know when your employees are at work and the commissions and spiffs they're earning. Our Work Order app streamlines customer repairs and includes item serial number tracking. Track an item's serial number efficiently from the moment it arrives at your shop until it is sold or returned. Accepting EMV chip cards will allow you to avoid chargebacks and provide secure credit card processing for your customers. Access your business from anywhere. No need to upgrade or back up servers. We take care of all that stuff. Smartwerks was built to grow with your company. Smartwerks is cloud-based so you can access all your stores from one location and have real-time visibility of your company statistics.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

EBizCharge No 

Integrations

EBizCharge Yes 

Pricing Details

$185 one-time fee
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OpenRMA

Founded

2016

Country

Greece

Website

www.openrma.com

Vendor Details

Company Name

Smartwerksusa

Founded

2010

Country

United States

Website

smartwerksusa.com

Product Features

Repair Shop

Barcode Support Yes 
Billing & Invoicing Yes 
CRM Yes 
Intake Forms Yes 
Inventory Management Yes 
Parts Inventory Management Yes 
Point of Sale (POS) No 
Repair Tracking Yes 
Work Order Management Yes 

Product Features

Jewelry Store Management

Appraisal Management No 
Commission Management No 
Consignments No 
Customer Purchase History Yes 
Jewelry Design No 
Marketing Management No 
Multi-Store Management No 
Pricing Management Yes 
Repair Tracking Yes 
Supplier Management Yes 
Wholesaler Management No 

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