Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our support services offer an easy way to tap into the expertise of the Alkacon team responsible for the development of OpenCms core. For customers with only a few inquiries about OpenCms, incident-based support is available through pre-purchased packages that include 10 incidents. The standard terms and conditions for OpenCms support apply to both our premium and incident support options. If your needs differ, we’re happy to provide a customized consulting agreement for OpenCms. During your consultation, feel free to pose various questions related to OpenCms; the consultant will do their utmost to provide thorough answers. This approach ensures you receive the support and information needed to maximize your experience with OpenCms.
Description
Helpdesk software tailored specifically for IT support functions, it encompasses all the capabilities of sitehelpdesk for managing service requests and incidents while also incorporating additional ITIL service management features to enhance efficiency without hampering service delivery. Designed primarily for internal support teams, sitehelpdesk-IT offers a comprehensive suite of tools, and for those interested in extending the same ITIL principles to external customer services, a review of sitewebdesk is recommended. The helpdesk is fully integrated with the Configuration Management Database, allowing for seamless access to essential records. By proactively addressing and resolving errors, along with identifying and reporting trends, organizations can significantly reduce the frequency of incidents. Furthermore, it facilitates the management of requests for change (RFC) within the IT infrastructure, thereby minimizing the potential disruptions caused by changes. Committing to effective problem management is essential for achieving timely resolutions and enhancing overall service quality. This approach not only improves operational efficiency but also fosters a more responsive IT environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Oxxus
No
iFinder
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$800.00/one-time
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Alkacon Software
Country
Germany
Website
www.alkacon.com
Vendor Details
Company Name
Sitehelpdesk.com
Founded
2000
Country
United Kingdom
Website
www.sitehelpdesk.com/IT/service-management.html
Product Features
Java CMS
Approval Process Control
No
Document Management
No
Indexing
No
Permission Management
Yes
Rich Text Editor
Yes
Rule Based Publishing
Yes
SEO Management
Yes
Search
Yes
Template Creation
No
Version Control
Yes
Product Features
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes