Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
At Laser Romae, our offerings encompass a range of services including Software Engineering, where we focus on project analysis, definition, and the development of tailored software solutions by leveraging the latest technologies and best practices in the ICT sector. Additionally, our Rs-service System & Network Management division specializes in the management of infrastructures and systems, providing detailed analysis and deployment support for both traditional and virtualized environments, covering areas such as LAN, WAN, Cloud, Contact Center, Service Desk, Helpdesk, System Administration, and Security on platforms like Microsoft, Linux/Unix, and Oracle. Furthermore, with our Rs-service Digital Transformation initiative, we collaborate with start-ups, entrepreneurs, and academic institutions to pinpoint strategic projects that harness cutting-edge technologies, driving innovation and enhancements in digital transformation services and processes. We pride ourselves on delivering superior Information and Communication Technology solutions and services that elevate product value and foster significant improvements in operational efficiency. Our commitment to excellence ensures that we remain at the forefront of technological advancements in the industry.
Description
For those seeking a user-friendly solution for breakdown reporting and maintenance management tailored for facilities maintenance or operational services, the ProFM Helpdesk system is the ideal choice. This software allows you to offer your clients or dispatch center a modern, web-based breakdown reporting service at no cost and without requiring any IT development. You can efficiently track and manage issues through a well-organized database, maintain communication with both clients and maintenance teams, and enhance your service quality, giving you an edge over your competitors—all without needing technical expertise. Registration is simple, consisting of just three steps, after which you can start utilizing the ProFM HelpDesk system by visiting our site and clicking on "registration." Additionally, by opting for the monthly ProFM Helpdesk Premium package, you can access a variety of extra valuable services at competitive prices, further enriching your maintenance management experience.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
$1250 per year
Free Trial
Yes
Free Version
No
Pricing Details
$147 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Laser Romae
Founded
2013
Country
Italy
Website
www.laserromae.it
Vendor Details
Company Name
vintoCON
Founded
2005
Country
United States
Website
helpdesk.vintocon.com/en/default.aspx
Product Features
Compliance
Archiving & Retention
No
Artificial Intelligence (AI)
No
Audit Management
No
Compliance Tracking
No
Controls Testing
No
Environmental Compliance
Yes
FDA Compliance
Yes
HIPAA Compliance
No
ISO Compliance
Yes
Incident Management
Yes
OSHA Compliance
No
Risk Management
Yes
Sarbanes-Oxley Compliance
No
Surveys & Feedback
No
Version Control
No
Workflow / Process Automation
No
Whistleblowing
Access Controls / Permissions
No
Automated Routing
No
Compliance Management
No
Customizable Branding
No
Multi-Language Support
No
Real-Time Chat
No
Reporting / Analytics
No
Workflow / Process Automation
No
Product Features
Building Maintenance
Asset Tracking
No
Commercial Properties
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Management
No
Job Costing
No
Job Management
No
Maintenance Scheduling
No
Residential Properties
Yes
Routing
No
Scheduling
No
Work Order Management
Yes