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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

At Laser Romae, our offerings encompass a range of services including Software Engineering, where we focus on project analysis, definition, and the development of tailored software solutions by leveraging the latest technologies and best practices in the ICT sector. Additionally, our Rs-service System & Network Management division specializes in the management of infrastructures and systems, providing detailed analysis and deployment support for both traditional and virtualized environments, covering areas such as LAN, WAN, Cloud, Contact Center, Service Desk, Helpdesk, System Administration, and Security on platforms like Microsoft, Linux/Unix, and Oracle. Furthermore, with our Rs-service Digital Transformation initiative, we collaborate with start-ups, entrepreneurs, and academic institutions to pinpoint strategic projects that harness cutting-edge technologies, driving innovation and enhancements in digital transformation services and processes. We pride ourselves on delivering superior Information and Communication Technology solutions and services that elevate product value and foster significant improvements in operational efficiency. Our commitment to excellence ensures that we remain at the forefront of technological advancements in the industry.

Description

For those seeking a user-friendly solution for breakdown reporting and maintenance management tailored for facilities maintenance or operational services, the ProFM Helpdesk system is the ideal choice. This software allows you to offer your clients or dispatch center a modern, web-based breakdown reporting service at no cost and without requiring any IT development. You can efficiently track and manage issues through a well-organized database, maintain communication with both clients and maintenance teams, and enhance your service quality, giving you an edge over your competitors—all without needing technical expertise. Registration is simple, consisting of just three steps, after which you can start utilizing the ProFM HelpDesk system by visiting our site and clicking on "registration." Additionally, by opting for the monthly ProFM Helpdesk Premium package, you can access a variety of extra valuable services at competitive prices, further enriching your maintenance management experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$1250 per year
Free Trial Yes 
Free Version No 

Pricing Details

$147 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Laser Romae

Founded

2013

Country

Italy

Website

www.laserromae.it

Vendor Details

Company Name

vintoCON

Founded

2005

Country

United States

Website

helpdesk.vintocon.com/en/default.aspx

Product Features

Compliance

Archiving & Retention No 
Artificial Intelligence (AI) No 
Audit Management No 
Compliance Tracking No 
Controls Testing No 
Environmental Compliance Yes 
FDA Compliance Yes 
HIPAA Compliance No 
ISO Compliance Yes 
Incident Management Yes 
OSHA Compliance No 
Risk Management Yes 
Sarbanes-Oxley Compliance No 
Surveys & Feedback No 
Version Control No 
Workflow / Process Automation No 

Whistleblowing

Access Controls / Permissions No 
Automated Routing No 
Compliance Management No 
Customizable Branding No 
Multi-Language Support No 
Real-Time Chat No 
Reporting / Analytics No 
Workflow / Process Automation No 

Product Features

Building Maintenance

Asset Tracking No 
Commercial Properties Yes 
Customer Database Yes 
Dispatch Management Yes 
Inventory Management No 
Job Costing No 
Job Management No 
Maintenance Scheduling No 
Residential Properties Yes 
Routing No 
Scheduling No 
Work Order Management Yes 

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