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features
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support

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Description

Open Point is a connected platform for community engagement and stakeholder relationship management. It helps organizations gather feedback, understand stakeholder perspectives, surface insights, and take action across complex projects. The platform combines public participation tools with relationship management capabilities so community voices and stakeholder records are not managed in separate systems. Teams can use Open Point to collect surveys, map-based comments, quick polls, questions, budget preferences, ideas, stories, multimedia responses, discussions, and forum activity. Its stakeholder relationship management tools help organizations understand every stakeholder, maintain governance, support compliance, and reduce project risk. Open Point is built for industries where trust, transparency, and public participation are essential, including local government, transportation, transit, infrastructure planning, resources and mining, energy, and utilities. The platform helps teams move from input to insight to impact by organizing engagement data and making it easier to identify what matters. It also supports safer and more constructive participation through tools such as intelligent moderation and official response channels. Open Point gives organizations a unified way to engage communities, manage stakeholder relationships, and deliver projects with greater confidence.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Social Point Yes 

Integrations

Social Point No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Open Point

Founded

2005

Country

Australia

Website

www.openpoint.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

Stakeholder Relationship Management

Community Investment Tracking No 
Stakeholder Assessment No 
Stakeholder Commitments Management No 
Stakeholder Complaint Management No 
Stakeholder Consultation Tracking No 
Stakeholder Engagement No 
Stakeholder Grievance Management No 
Stakeholder Information Management No 
Stakeholder Issues Management No 
Stakeholder Mapping No 

Product Features

Government

Budgeting & Forecasting No 
Code Enforcement No 
Compliance Management No 
Fixed Asset Management No 
Inventory Management No 
License Issuance No 
Permit Issuance No 
Purchasing & Receiving No 
Self Service Portal No 
Taxation & Assessment No 
Utility Billing No 
Work Order Management No 

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