Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Last year's focus on merely providing shipping protection is outdated. Onward has revolutionized the industry with a comprehensive approach designed to enhance customer loyalty and ensure profitable growth for your business. Our success is directly tied to yours, as we understand that we thrive only when your business flourishes. The excessive SaaS fees that burden many companies are no longer necessary, as Onward is dedicated to delivering exceptional services without the added costs associated with SaaS. Say farewell to the financial drain of re-shipping fees, return costs, and product guarantee charges, and instead, offer unparalleled post-purchase benefits without impacting your finances. With Onward, you gain an all-in-one solution that elevates the customer experience to a world-class standard. Encourage repeat purchases through enticing credits and incentives that not only please your customers but also cultivate their loyalty. Our expert installation team provides a seamless transition, managing every detail for you. Additionally, customers can effortlessly navigate through an automated self-service claims process, achieving resolution in less than an hour—truly an easy and comprehensive solution for driving customer loyalty and sustainable growth. Embrace the future of customer satisfaction with Onward, where we redefine what it means to support your business.

Description

For ecommerce retailers, shipment data only matters if it leads to the right customer or operational response. WISMOlabs brings order details, carrier activity, timing, customer context, and retailer-defined policies together before choosing what happens next. Depending on the situation, the platform can send or suppress an email or SMS update, change a branded tracking page, trigger a webhook, or route work into another system. The result is more than package tracking. CX, support, and ecommerce operations teams receive live delivery visibility, exception handling, analytics, configurable communications, returns management, and delivery-aware review orchestration in one post-purchase platform. Typical customers report 70-90% fewer "Where is my order?" inquiries. WISMOlabs fits brands processing roughly 500-20,000 or more monthly shipments and connects with Shopify, BigCommerce, WooCommerce, and Magento, as well as API-based and custom implementations.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Commerce No 
Afterpay Yes 
BigCommerce No 
Foursixty No 
Klaviyo No 
Magento No 
Salesforce No 
Shopify No 
Shopify Plus No 
WooCommerce No 

Integrations

Adobe Commerce Yes 
Afterpay No 
BigCommerce Yes 
Foursixty Yes 
Klaviyo Yes 
Magento Yes 
Salesforce Yes 
Shopify Yes 
Shopify Plus Yes 
WooCommerce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.01-$0.15 per shipment
All WISMOlabs platform capabilities are included. Pricing is based on monthly shipment volume, with rates ranging from $0.15 to $0.01 per shipment as volume increases. Monthly minimums and commercial terms vary by customer, shipment volume, and implementation requirements. Contact WISMOlabs for a tailored quote.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Onward

Country

United States

Website

useonward.com

Vendor Details

Company Name

WISMOlabs

Founded

2018

Country

United States

Website

wismolabs.com

Product Features

Product Features

eCommerce

CRM No 
Catalog Management No 
Channel Management No 
Customer Accounts No 
Data Security No 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access No 
Multi-Store Management No 
Order Management No 
Product Configurator No 
Promotions Management No 
Returns Management Yes 
Reviews Management No 
SEO Management No 
Shopping Cart No 
Templates No 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight No 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Alternatives

Alternatives

UpOrder Reviews

UpOrder

UpOrder by Pantastic