Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
It's time to bid farewell to the confusion of juggling various systems for connecting, training, and engaging your frontline employees. Oneteam presents a comprehensive employee app that serves as the ideal solution for organizations with smaller HR teams, empowering them to enhance the success and engagement of their frontline workforce. This employee app from Oneteam is flexible and can be tailored to meet the specific requirements of your organization. It encompasses a wide range of features, including internal communication, onboarding, eLearning, surveys, forms, schedule integrations, and more, all consolidated within Oneteam. Each employee enjoys a personalized timeline that displays only relevant messages based on their location and functional group. Facilitate a smooth onboarding experience for new hires both before, during, and after their initial day at work with an engaging, interactive, and enjoyable process. Additionally, you can extend the onboarding modules over a more extended period, allowing for gradual integration based on the employee's days in service. This innovative approach not only simplifies the onboarding process but also fosters a sense of belonging and connection among new team members.
Description
The LIVE 360° Customer Service assessment can be tailored to fit the specific needs and requirements of your organization. As noted by McKinsey in 2017, “To excel with customers, frontline employees need high-level service from core support functions.” Performax360 is facilitating enhanced collaboration and cross-functional partnerships within customer service teams. This platform, known as Performax360, is a Cloud-based Software as a Service (SaaS) solution that offers four different hosting options for deployment. Engaging multiple stakeholders is crucial for both strategic and operational decision-making, whether it pertains to an internal function, project, or initiative. When employees, customers, and partners collaborate in real-time, they contribute to the co-creation of innovative products and services while addressing challenges in unique ways. By fostering continuous touchpoints with stakeholders, from executive management to frontline employees, as well as customers and partners, organizations can significantly improve the effectiveness of their strategy execution. Ultimately, this approach not only streamlines processes but also enhances the overall customer experience.
API Access
Has API
No
API Access
Has API
No
Integrations
Shiftbase
No
Theatro
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Oneteam
Founded
2014
Country
Netherlands
Website
www.oneteam.io/en/
Vendor Details
Company Name
Performax
Founded
2015
Country
United States
Website
www.performax360.com
Product Features
Internal Communications
App Integration
No
Blogs
No
Chat/Messaging
No
Email Management
No
Employee Directory
No
Event Calendar
No
Newsletter Management
No
Photo Gallery
No
Social Sharing
No
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes