Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.
Description
Your website should be designed to address the specific requirements of your community effectively. Discover why a growing number of government organizations opt for Granicus to create, develop, and manage their online platforms. Elevate your website into a contemporary hub that provides digital services, online forms, signature capabilities, payment processing, and much more. Our skilled design and usability team has extensive experience with over 1,500 government websites, allowing us to identify user behaviors that promote the best digital experiences tailored to each distinct community. Whether you're a beginner or an expert, our content management system (CMS) tools empower users to effortlessly create and publish content, personalize website interactions, and adapt content for various devices. You can easily reach out to your dedicated account manager to resolve any website issues, enabling you to focus less on website management. Specifically designed for governmental needs, our websites offer comprehensive features that are user-friendly and enhance community interaction and satisfaction. With our solutions, you can ensure your online presence not only meets but exceeds the expectations of your community.
API Access
Has API
No
API Access
Has API
No
Integrations
Granicus
No
govDelivery
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
IEG4
Founded
2006
Country
United Kingdom
Website
www.ieg4.com/onevu
Vendor Details
Company Name
Granicus
Country
United States
Website
granicus.com/solution/govaccess/
Product Features
Product Features
Website Builder
Auto Update
No
Content Import / Export
No
Drag & Drop
No
Invoices
No
Landing Pages / Web Forms
No
Newsletter Management
No
Online Booking
No
Online Store Builder
No
Pre-built Templates
No
Real Time Editing
No
SEO
No
Survey Builder
No
White Label
No