Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.
Description
An all-encompassing solution tailored for Local Government includes modules for Financials, Property and Rating, Asset Management, Licensing, Compliance, and Local Services. This community-based framework offers both choice and flexibility through a fully integrated system that spans the entire council. Transform your operational methods and enhance community service by creating a unified access point for residents to seamlessly engage with the council. Strengthen the connection between Government and Community to foster collaboration and a service-oriented mindset in public service delivery. By utilizing our portals, your community will benefit from round-the-clock accessibility to various services such as payment processing, daycare reservations, planning applications, and a host of other online offerings, ensuring that residents can easily access the services they need at any time. This approach not only streamlines processes but also enhances overall satisfaction within the community.
API Access
Has API
No
API Access
Has API
No
Integrations
AcaStat
No
SA Project Manager
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
IEG4
Founded
2006
Country
United Kingdom
Website
www.ieg4.com/onevu
Vendor Details
Company Name
Open Office
Founded
1990
Country
Australia
Website
www.openoffice.com.au
Product Features
Product Features
Government
Budgeting & Forecasting
No
Code Enforcement
Yes
Compliance Management
Yes
Fixed Asset Management
Yes
Inventory Management
No
License Issuance
Yes
Permit Issuance
Yes
Purchasing & Receiving
Yes
Self Service Portal
Yes
Taxation & Assessment
No
Utility Billing
Yes
Work Order Management
Yes