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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OneTrust's Third-Party Management solution revolutionizes the management of your third-party lifecycle through data-driven automation, moving away from a questionnaire-first methodology to a risk-oriented framework by integrating data that enhances the security and efficiency of your third-party ecosystem. This innovative approach automates previously manual processes and customizes assessments to meet the specific requirements of each third-party relationship, thereby significantly boosting the efficiency of evaluations. Users typically see an impressive average reduction of over 70% in both time and costs related to conducting third-party risk assessments, which helps streamline the onboarding process. The platform utilizes top-tier data sources to perpetually monitor the risk profiles of third parties and automatically addresses emerging risks as they arise. By synchronizing workstreams and uniting teams around shared workflows, data objects, inventories, and objectives, it fosters greater consistency and efficiency. Furthermore, the solution enhances internal capabilities by automating essential processes and facilitating centralized oversight of third-party inventories, ensuring a more robust and responsive risk management framework. Ultimately, this level of integration not only strengthens risk management but also supports strategic decision-making across the organization.

Description

Transform your disjointed customer interactions, whether they involve internal teams or external partners, into outstanding experiences that yield immediate financial returns and significantly enhance your Net Promoter Score. There is no need for a complete system overhaul. OvationCXM stands out as the pioneering CXM platform that integrates separated internal functions and third-party services, providing a cohesive understanding of your customer interactions across your entire ecosystem. Foster a shared perspective among different organizations to ensure fluid customer journeys and communications throughout your network. Obtain accurate responses to inquiries and deliver them efficiently through Messenger, our versatile digital interface encompassing webchat, email, phone, SMS, and beyond. Empower your teams and end-users with AI models that are trained and tagged with specific knowledge for delivering tailored, pertinent information. Utilize Smart Buttons and on-screen deep links to engage your customers effectively, leading to quicker and more informed resolutions. By streamlining these processes, you can enhance overall customer satisfaction and loyalty significantly.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BitSight Yes 
Bureau van Dijk Review Yes 
ChatGPT No 
D&B Connect Yes 
Databricks Yes 
Dow Jones Risk & Compliance Yes 
Google Drive Yes 
Jira Yes 
Ketch Yes 
LexisNexis Risk Solutions Yes 
Malbek Yes 
Microsoft 365 Yes 
Microsoft SharePoint Yes 
OneTrust Tech Risk and Compliance Yes 
Recorded Future Yes 
SAP Cloud Platform Yes 
Snowflake Yes 
Tableau Yes 
UpGuard Yes 
Valence Yes 

Integrations

BitSight No 
Bureau van Dijk Review No 
ChatGPT Yes 
D&B Connect No 
Databricks No 
Dow Jones Risk & Compliance No 
Google Drive No 
Jira No 
Ketch No 
LexisNexis Risk Solutions No 
Malbek No 
Microsoft 365 No 
Microsoft SharePoint No 
OneTrust Tech Risk and Compliance No 
Recorded Future No 
SAP Cloud Platform No 
Snowflake No 
Tableau No 
UpGuard No 
Valence No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OneTrust

Founded

2016

Country

United States

Website

www.onetrust.com/solutions/third-party-management/

Vendor Details

Company Name

OvationCXM

Founded

2014

Country

United States

Website

www.ovationcxm.com

Product Features

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration No 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback No 
Templates No 

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