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Average Ratings 0 Ratings

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features
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support

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Description

Enhance customer acquisition, minimize abandonment rates, and reduce fraudulent activities by utilizing digital identity verification solutions. Access a comprehensive array of digital identity verification tools all in one convenient platform. Facilitate the growth of online channels with digital ID verification during the account registration process. Support remote account openings through effective digital identity verification and fraud detection measures. Choose the most suitable verification workflow to enhance both security and user experience. Authenticate ID documents in real-time while simultaneously analyzing facial biometric data. Ensure compliance with KYC (Know Your Customer) regulations and evaluate the risk associated with customers. Identify fraudulent ID documents and thwart application fraud as it occurs. Opt for the most suitable digital identity verification method to strike a balance between customer experience and risk management. Tailor your verification checks to your target demographic to improve adoption rates. Avoid relying on a single service provider with restricted coverage options. Additionally, maintain a comprehensive audit trail linked to the entirety of each transaction for accountability and transparency. Embracing these solutions can significantly bolster your business's operational integrity and customer trust.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Asseco SPIN Yes 
BehavioSec Yes 
Box Yes 
Cisco Cloudlock Yes 
Fiserv Yes 
ForgeRock Yes 
GigaSECURE No 
Jumio Yes 
Laserfiche Yes 
Microsoft 365 Yes 
Mitek Yes 
Pega CRM Yes 
Promon INSIGHT Yes 
Salesforce Yes 
Veri Yes 
Verizon Cloud No 
eOriginal SmartSign Yes 

Integrations

Amazon Web Services (AWS) Yes 
Asseco SPIN No 
BehavioSec No 
Box No 
Cisco Cloudlock No 
Fiserv No 
ForgeRock No 
GigaSECURE Yes 
Jumio No 
Laserfiche No 
Microsoft 365 No 
Mitek No 
Pega CRM No 
Promon INSIGHT No 
Salesforce No 
Veri No 
Verizon Cloud Yes 
eOriginal SmartSign No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OneSpan

Founded

1991

Country

United States

Website

www.onespan.com/products/identity-verification

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

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