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support

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Description

The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that operate over any channel and are powered by the latest AI.

Description

Forrester equips your organization with valuable insights, facilitating the application of established best practices that create a unified language centered on customer value. This methodology fosters seamless collaboration among teams, allowing for the development of strategies and the identification of efficiencies throughout the organization. It empowers leaders to elevate their performance, enabling them to make bold choices that drive sustained growth. In today's landscape, leaders are faced with an intricate and unprecedented environment. Forrester Decisions offers a fresh avenue for business and technology executives seeking assistance in problem-solving, decision-making, and taking actionable steps to achieve tangible results. Leaders aiming for significant growth can benefit from this approach, staying ahead of evolving customer preferences and market trends while strategically planning for the future. With a focus on customer obsession, Forrester provides vital research, insights, predictions, market forecasts, and comprehensive overviews of technology and service provider landscapes to ensure organizations thrive. Ultimately, by leveraging these resources, organizations can navigate their challenges with confidence and clarity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign Yes 
Alexa Smart Properties Yes 
Basecamp Yes 
Envoy Yes 
Facebook Yes 
Formstack Yes 
Instagram Yes 
Jira Service Management Yes 
Jira Work Management Yes 
Meetup Yes 
Operata Yes 
Salesforce Yes 
Slack Yes 
Smartsheet Yes 
Teamwork.com Yes 
Todoist Yes 
Trello Yes 
Zendesk Yes 
monday AI work platform Yes 

Integrations

ActiveCampaign No 
Alexa Smart Properties No 
Basecamp No 
Envoy No 
Facebook No 
Formstack No 
Instagram No 
Jira Service Management No 
Jira Work Management No 
Meetup No 
Operata No 
Salesforce No 
Slack No 
Smartsheet No 
Teamwork.com No 
Todoist No 
Trello No 
Zendesk No 
monday AI work platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OneReach.ai

Founded

2010

Country

United States

Website

onereach.ai

Vendor Details

Company Name

Forrester

Founded

1983

Country

United States

Website

www.forrester.com/bold

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management No 
Third Party Integrations No 
Workflow Configuration No 

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