Average Ratings 11 Ratings
Average Ratings 4 Ratings
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Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Description
Creating exceptional product experiences that drive the business forward requires a dedicated space for product inspiration, strategy, planning, and collaboration. Productboard’s customer-centric product management platform provides a central, integrated system that helps product teams understand what each core segment of customers needs, prioritize what to build next, and align everyone around the roadmap. It’s where modern product teams spark their next big ideas and how they get the right products to market, faster.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Jira
Yes
Jira Work Management
Yes
Salesforce
Yes
Slack
Yes
Stackreaction
Yes
Trello
Yes
Zapier
Yes
Causal
No
ClosedLoop AI
No
Grain
No
Integrations
Jira
Yes
Jira Work Management
Yes
Salesforce
Yes
Slack
Yes
Stackreaction
Yes
Trello
Yes
Zapier
Yes
Causal
Yes
ClosedLoop AI
Yes
Grain
Yes
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Pricing Details
$19.00/maker/month
Productboard offers plans starting at $19.00/maker/month for Essentials, billed annually. Free 15 day trials are available for all plans. Pro, Enterprise, and AI pricing details can be found on the Productboard website.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
Yes
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Vendor Details
Company Name
Productboard
Founded
2014
Country
San Francisco
Website
www.productboard.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Product Features
Agile Project Management Tools
Backlog Management
Yes
Feedback Management
Yes
Gantt/Timeline View
Yes
Kanban Board
Yes
Prioritization
Yes
Request Management
Yes
Resource Management
Yes
Retrospectives Management
Yes
Status Tracking
Yes
Supports Scrum
Yes
Team Management
Yes
Template Management
No
Workflow Management
Yes
Business Plan
Business Plan Templates
Yes
Collaboration
Yes
Dashboard
Yes
Financial Projections
No
Financial Templates
No
Fundraising Management
No
Investor Management
No
Pitch Presentation
No
Social Sharing
Yes
Step-by-Step Wizard
Yes
Business Process Management
Access Controls / Permissions
Yes
Alerts / Notifications
Yes
Business Process Automation
No
Business Rules Management
No
Collaboration
Yes
Process Change Tracking
No
Process Mapping
Yes
Process Modeling & Design
No
Visual Workflow Management
Yes
Gantt Chart
Alerts/Notifications
Yes
Capacity Monitoring
Yes
Color Coding
Yes
Dependency Tracking
Yes
Drag & Drop
Yes
Milestone Tracking
Yes
Progress Tracking
Yes
Task Management
Yes
Templates
Yes
IT Project Management
Bug Tracking
Yes
Issue Management
Yes
Milestone Tracking
Yes
Percent-Complete Tracking
No
Portfolio Management
No
Prioritization
Yes
Product Roadmapping
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Supports Agile
Yes
Supports Scrum
Yes
Task Management
Yes
Testing / QA Management
Yes
Time & Expense Tracking
Yes
Kanban
Collaboration Tools
Yes
Dependency Tracking
Yes
KPI Monitoring
Yes
Milestone Tracking
Yes
Multi-Board
Yes
Prioritization
Yes
Project Planning
Yes
Roadmapping
Yes
Supports Scrum
Yes
Task Management
Yes
Time Tracking
Yes
OKR
Benchmarking
Yes
Feedback Management
Yes
Goal Management
Yes
KPIs
Yes
Prioritization
Yes
Progress Tracking
Yes
Strategic Planning
Yes
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Production Scheduling
"What If" Scenarios
Yes
Automated Scheduling
No
Bottleneck Optimization
No
Capacity Planning
Yes
Constraint Scheduling
Yes
Job Scheduling
Yes
Material Planning
No
Priority-Based Scheduling
Yes
Quality Control
Yes
Project Management
Agile Methodologies
Yes
Budget Management
No
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
No
Customizable Templates
No
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
No
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
No
Collaboration
No
Dashboard
No
Issue Management
No
Milestone Tracking
No
Portfolio Management
No
Project Planning
No
Requirements Management
No
Resource Management
No
Status Tracking
No
Task Management
No
Time & Expense Tracking
No
