Average Ratings 11 Ratings

Total
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Average Ratings 0 Ratings

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Description

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

Description

As a rapidly expanding global provider of technology services, we offer integrated and scalable digital solutions, ensuring that the appropriate technology, methodologies, and mindsets are incorporated within our clients' organizations. Our deep expertise in technology, emphasis on artificial intelligence, and commitment to continuous learning, paired with our diverse and inclusive teams, empower us to meet your current needs while also crafting a strategic plan for your future. We actively seek exceptional engineers, designers, and data scientists from all corners of the world to create groundbreaking products. Engage with some of the most fascinating technological challenges in a welcoming work atmosphere that features industry-leading, people-focused benefits. Our mission is to assist businesses of every size in achieving accelerated innovation cycles by providing impactful development solutions. Collaborating with us means you can enhance your product strategy, refine platform architecture, upgrade your technology stack, or deploy cloud services effectively. Together, we can shape the future of technology while ensuring your organization stays ahead in this ever-evolving digital landscape.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AWS Elemental No 
Box Yes 
Dropbox Yes 
Jira Yes 
Jira Work Management Yes 
Mailchimp Yes 
Microsoft Azure Yes 
Microsoft Project Yes 
Okta Yes 
QuickBooks Online Yes 
QuickBooks Online Advanced Yes 
Salesforce Yes 
Slack Yes 
Stackreaction Yes 
Trello Yes 
WordPress Yes 
Zapier Yes 

Integrations

AWS Elemental Yes 
Box No 
Dropbox No 
Jira No 
Jira Work Management No 
Mailchimp No 
Microsoft Azure No 
Microsoft Project No 
Okta No 
QuickBooks Online No 
QuickBooks Online Advanced No 
Salesforce No 
Slack No 
Stackreaction No 
Trello No 
WordPress No 
Zapier No 

Pricing Details

$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Trial Yes 
Free Version No 

Pricing Details

$40 per user per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OneDesk

Founded

2008

Country

Canada

Website

www.onedesk.com

Vendor Details

Company Name

Wizeline

Country

United States

Website

www.wizeline.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Lifecycle Management

Change Management No 
Compliance Management No 
Cost Tracking Yes 
Design Management Yes 
Document Management No 
Product Data Management Yes 
Project Management Yes 
Requirements Management Yes 
Supplier Management No 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Product Roadmapping Yes 
Release Management Yes 
Requirements Management Yes 
Resource Management Yes 
Workflow Management Yes 

Product Roadmap

Collaboration Yes 
Content Import / Export Yes 
Diagramming No 
Drag & Drop Yes 
Feature Management Yes 
Milestone Tracking Yes 
Prioritization Yes 
Requirements Management Yes 
Workflow Management Yes 

Project Management

Agile Methodologies Yes 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools Yes 
Cost-to-Completion Tracking Yes 
Customizable Templates Yes 
Gantt Charts Yes 
Idea Management Yes 
Kanban Board Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies Yes 

Project Portfolio Management

Budget Management Yes 
Collaboration Yes 
Dashboard Yes 
Issue Management Yes 
Milestone Tracking Yes 
Portfolio Management Yes 
Project Planning Yes 
Requirements Management Yes 
Resource Management Yes 
Status Tracking Yes 
Task Management Yes 
Time & Expense Tracking Yes 

Product Features

Application Lifecycle Management

Administrator Level Control No 
Defect Tracking No 
Iteration Planning No 
Project Management No 
Release Management Yes 
Requirements Review Yes 
Task Management No 
Test Case Tracking No 
User Level Management No 
Version Control No 

Product Lifecycle Management

Change Management No 
Compliance Management No 
Cost Tracking No 
Design Management No 
Document Management No 
Product Data Management No 
Project Management No 
Requirements Management No 
Supplier Management No 

Product Management

Collaboration Yes 
Feedback Collection No 
Idea Management No 
Milestone Tracking No 
Prioritization Yes 
Product Roadmapping Yes 
Release Management No 
Requirements Management Yes 
Resource Management No 
Workflow Management No 

Product Roadmap

Collaboration Yes 
Content Import / Export Yes 
Diagramming No 
Drag & Drop No 
Feature Management Yes 
Milestone Tracking No 
Prioritization Yes 
Requirements Management Yes 
Workflow Management No 

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